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  1. #1


    Member Since
    Jun 18, 2012
    Posts
    4
    Dented replacement iPod Touch
    Upon receiving a replacement iPod touch from an Authorized Service Center, I saw dirts on the sides and corner, and mild dent on upper left and lower right of the unit, I was still in the service center when I saw them so I immediately returned it to them(service center) and they accepted it. Bottomline, Apple gave a dented replacement. Now, the Authorized Service Center said that Apple doesn't want to replace the unit and still trying to get it replaced from Apple. It is still covered from Apple 1year Warranty. What can I do?

  2. #2


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Politely but firmly stand your ground, provide documentation of the incident and don't be afraid to escalate the matter (again politely but firmly).

    Of course, I should ask why you needed a replacement Touch in the first place ... that might change things ...

  3. #3


    Member Since
    Jun 18, 2012
    Posts
    4
    Well, my iPod Touch got replaced at the first place because it was a dead unit after 3 weeks of using it. Then I went to the service center and asked them for a repair, they received it. After 2 weeks, that was the time they gave me the replacement. And the replacement they was about to give me has dents, so I returned it to them. And now we're where talking about it. Hehe.

  4. #4


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Any chance of taking this matter to a real Apple Store? Is there one relatively close by you?

  5. #5


    Member Since
    Jun 18, 2012
    Posts
    4
    Well technically, there is no Apple store/center in our country(Philippines) only Authorized Service Centers.

  6. #6

    rabbitjetta's Avatar
    Member Since
    Nov 08, 2010
    Location
    Indiana
    Posts
    967
    Specs:
    Main-11" Air, iPhone 6+, iPad Mini 3, Hi-Fi Extras- Too many to count
    Try contacting them over the phone.

  7. #7


    Member Since
    Jun 18, 2012
    Posts
    4
    Directly to Apple?

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