04-03-2012, 06:41 AM

My ipod classic when connected to itunes is not recognised but iphone 4 - which is not connected - is shown as connected.
I lent ipod to my grandson and he formatted it and added films and tv shows on his window computer - this has caused the problem. In info it shows total capacity of 119.83gb with 16.5mb used ( I suspect this is a sort of partition for the menu items - which are still showing ) the format is described as ExFat32 - which I understand can be used with macs - I have an imac 24 inch with Lion installed - and this also shows as working with ExFat32. I have used Express Lane and they have not been able to help - just advised me to buy a new ipod - or take it into an Apple store who may be able to get it to sync.
Sorry for the long thread but would welcome any advice.

Thanks

04-04-2012, 03:26 PM

You need to restore the ipod back into macintosh format.

04-05-2012, 02:29 PM

Thanks for that but how would I restore to Macintosh format?

04-05-2012, 05:36 PM

All you have to do is press the restore button on a mac and it will restore it in a mac format for you.

04-06-2012, 03:58 AM

Hi Rabbitjetta

Itunes does not recognise my ipod in the devices panel - so i do not have access to the restore function - is there some other way to do this.

Thanks for any further info.

04-06-2012, 04:58 AM

I have now resolved the problem and ipod is working fine. Itunes kept showing my iphone in devices when I connected ipod. So I deleted backup for iphone - still showed iphone when I connected ipod. But this morning connected ipod and it was recognised in itunes and it allowed me to restore.
Pity I could not have got this advice from Express Lane who suggested best option was to buy a new ipod.
Thanks to rabbitjetta for replies.