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  1. #1


    Member Since
    Mar 26, 2012
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    1
    Killed my iPod Touch 4gen. Will they replace for free?
    I dropped my iPod Touch 4gen and cracked the screen. I then attempted to replace the screen myself and managed to mess it up even more and even cracked the new screen (though not as bad as the original crack)

    The warranty is expired but I read that if you have never gotten warranty work done on the device when it was under warranty, they will replace the device for free with a refurb. Is this true?

  2. #2

    pigoo3's Avatar
    Member Since
    May 20, 2008
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    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by AppAppleApp View Post

    The warranty is expired but I read that if you have never gotten warranty work done on the device when it was under warranty, they will replace the device for free with a refurb. Is this true?
    Not true. Out of warranty...is out of warranty. But occasionally (if you get the right person...sometimes...I say SOMETIMES)...you can get something repaired out of warranty.

    But:

    - dropping it & cracking the screen
    - then trying to repair it yourself & breaking the replacement screen
    - and then trying to get Apple to fix it out of warranty

    ...sounds like "3 strikes and you're out"!

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  3. #3


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
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    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Apple has a standard price for out-of-warranty replacement for iPhones, but I don't know about iPod Touch ... the price of the OOW iPhone replacement is much more than the cost of a new iPod Touch though so I doubt this will help you much.

    Bottom line: looks like you'll be saving up for a new one.

  4. #4

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
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    6,933
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone7, Apple Watch, iPad Pro 9.7, AppleTV (4)
    They do have a fixed cost repair service

    Apple - Support - Service Answer Center

    But they also reserve the right to withhold this offer under certain circumstances:
    "Service may not be available if your iPod has been damaged due to accident or abuse"

    However slim the chance it's worth asking the question....
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  5. #5

    rabbitjetta's Avatar
    Member Since
    Nov 08, 2010
    Location
    Indiana
    Posts
    967
    Specs:
    Main-11" Air, iPhone 6+, iPad Mini 3, Hi-Fi Extras- Too many to count
    I am pretty sure that they are going to not cover the iPod. I think that they may replace it for 150 but you would be better off to fix it yourself.

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