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  1. #1


    Member Since
    Jun 21, 2010
    Location
    Cupboard under the stairs, Scotland
    Posts
    22
    Specs:
    Intel 2.8 GHZ, 500 GB 7200rpm, 4 GB DDR3, OSX 10.6.8, Bootcamp & XP SP2
    weird picture problem - cannot copy pictures to iPod touch - "cannot be played"
    i used to be able to sync photos from my mac to my iPod touch (Amazon said it was a 3rd gen, but an app says the hardware in 2nd gen), i have iOS 4.01 (photo sync worked fine on iOS 3, have not tried since then), i'm using iTunes 9, my iPod touch is not jailbroken. i have tried power cycling to no avail.

    photos that used to sync no longer do, cannot use iTunes to sync from a folder or iPhoto, have tried deleting ALL current pics (which were all screen grabs), then i tried copying the screen grabs that were taken off my iPod back on - and they were not compatible.

    all is says is:

    "(filename) was not copied to the iPod (my iPod name) because it cannot be played on this iPod"

    i have tried:
    .BMP
    .bmp
    .JPG
    .jpg
    .JPEG
    .jpeg
    .tiff
    .tif
    .rif
    .GIF
    .gif
    .PNG
    .png

    i have tried exporting with different compression types, no luck.
    i have tried re-sizing them. like i say, even the pics generated by ipod screen grab give the same message when i transfer them back onto my pod.


    all get the same message.

    i tired syncing photos that i know once did successfully transfer, but now they also get the above message.

    i have about 200 MB free on a 8GB (7GB formatted) iPoid touch. the photos take up 2MB total (approx 178 KB each) for compressed, about 1.5 Meg each for uncompressed formats.

    i can still sync music, podcasts & videos fine.
    Work is more fun than fun - Noel Coward

  2. #2

    Buzzard2010's Avatar
    Member Since
    Oct 22, 2010
    Location
    Bretforton, Worcestershire
    Posts
    2,571
    Specs:
    MacBook Pro 15" 2014, 2.2GHz i7, 16GB RAM, 250GB SSD, OSX 10.9.5 - iPhone 5s 16gb
    Have you tried it with the latest iTunes? iTunes 10 available here: Apple - iTunes - Everything you need to be entertained

    If you have been helped, don't forget to use the Reputation system at the top right of their post.
    May 2011
    Nominated: March 2011 & April 2011

  3. #3

    Sawday's Avatar
    Member Since
    Nov 19, 2006
    Location
    York, UK
    Posts
    1,310
    Specs:
    iMac: 24" Aluminium, 2.8 GHz, 4Gb RAM. iPad2, iPad mini2, iPhone5s
    I have exactly the same problem. Both my itunes and ipod touch software are up to date yet I do not see a 'photos' button under devices in itunes as all the Apple support pages tell me I should.
    Experience teaches you to recognise a mistake when you make it again.

  4. #4

    Buzzard2010's Avatar
    Member Since
    Oct 22, 2010
    Location
    Bretforton, Worcestershire
    Posts
    2,571
    Specs:
    MacBook Pro 15" 2014, 2.2GHz i7, 16GB RAM, 250GB SSD, OSX 10.9.5 - iPhone 5s 16gb
    There isn't a photos button under devices, you have to click on the device i.e Dave's iPhone, then click the photos tab on that page (as shown in picture), you can then select the folder(s) where your pictures are that you want to sync to the ipod/ iphone.


    If you have been helped, don't forget to use the Reputation system at the top right of their post.
    May 2011
    Nominated: March 2011 & April 2011

  5. #5


    Member Since
    Jun 21, 2010
    Location
    Cupboard under the stairs, Scotland
    Posts
    22
    Specs:
    Intel 2.8 GHZ, 500 GB 7200rpm, 4 GB DDR3, OSX 10.6.8, Bootcamp & XP SP2
    thats what i tried to use for uploading photos - i went into my ipod, clicked the photos tab, selected a folder i put aside for the ipod, and itunes would come with the error message and not transfer the photos. i tried trashing the photo cache within the folder, but it made no difference.

    it worked with my previous version of itunes so im not sure why i would have to update to a newer version.
    Work is more fun than fun - Noel Coward

  6. #6

    Buzzard2010's Avatar
    Member Since
    Oct 22, 2010
    Location
    Bretforton, Worcestershire
    Posts
    2,571
    Specs:
    MacBook Pro 15" 2014, 2.2GHz i7, 16GB RAM, 250GB SSD, OSX 10.9.5 - iPhone 5s 16gb
    It could be down to the version of itunes being comatible with the ipod and the ios version on the ipod but not all features i.e syncing photos. Also just noticed that you have .rif listed there which is not compatible with ipod, try converting those pictures in .rif or move them out of the way and try again

    - Simon

    If you have been helped, don't forget to use the Reputation system at the top right of their post.
    May 2011
    Nominated: March 2011 & April 2011

  7. #7

    Sawday's Avatar
    Member Since
    Nov 19, 2006
    Location
    York, UK
    Posts
    1,310
    Specs:
    iMac: 24" Aluminium, 2.8 GHz, 4Gb RAM. iPad2, iPad mini2, iPhone5s
    Thanks Buzzard - that solved my problem. Obviously the instructions that I kept finding were for an older version of the software.
    Experience teaches you to recognise a mistake when you make it again.

  8. #8

    Buzzard2010's Avatar
    Member Since
    Oct 22, 2010
    Location
    Bretforton, Worcestershire
    Posts
    2,571
    Specs:
    MacBook Pro 15" 2014, 2.2GHz i7, 16GB RAM, 250GB SSD, OSX 10.9.5 - iPhone 5s 16gb
    No problem at all, glad to help!

    - Simon

    If you have been helped, don't forget to use the Reputation system at the top right of their post.
    May 2011
    Nominated: March 2011 & April 2011

  9. #9


    Member Since
    Jun 21, 2010
    Location
    Cupboard under the stairs, Scotland
    Posts
    22
    Specs:
    Intel 2.8 GHZ, 500 GB 7200rpm, 4 GB DDR3, OSX 10.6.8, Bootcamp & XP SP2
    Unhappy
    i usually use jpgs, all im saying is ive tried every format to rule out format dependency. no format will sync - iPod says it cannot be played (surely it should say it cannot be viewed/displayed etc)
    Work is more fun than fun - Noel Coward

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