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iPod Hardware and Accessories All iPod hardware discussions.

iPod Photo problems, Apple Support NO HELP


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bunnydetox
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I recently (2 months ago) bought a 30gig iPod photo. I suckered out and actually bought it from Apple, having it engraved and what not.

A little less than a month I started having problems. I would have to reset every time I turned it on, or tried to, the clickwheel would freeze and I couldn't scroll at all, even after being reset, and sometimes it just plain wouldn't turn the **** off. I tried all the stupid support links and tried to reformat, but to no avail. Same stupid problems.

So I turned to iPod support because it's new, hasn't been dropped, or exposed to water, and they sent it back saying that it was fine. I turned it on and the click wheel was frozen. Now the 60 day warranty is expired and they returned to me a broken $350 piece of sh*t.

Where the **** do I go from here. Broke and angry at Apple, a terrible place to be.

*******s.
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trpnmonkey41

 
Member Since: Jul 22, 2003
Location: Hamilton College
Posts: 6,999
trpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to behold
Mac Specs: 20" iMac C2D 2.16ghz, 13" MacBook 2.0ghz, 60gb iPod vid, 1gb nano

trpnmonkey41 is offline
Have you tried doing a full restore on it (You lose everything on there)

Run the latest iPod Updater and restore.

Also take a look in Disk Utility and try repairing the disk

And finally your warranty isn't up. You get 90 days of phone support and 1 year repairs

"All Apple hardware products, including clearance and refurbished products, carry a one-year Limited Warranty against defects in materials and workmanship. You may review a copy of the Limited Warranty on new products, including its limitations and exclusions, before you purchase, by clicking the appropriate link below. "

Don't forget to use the new User Reputation System
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bunnydetox
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Quote:
Originally Posted by trpnmonkey41
Have you tried doing a full restore on it (You lose everything on there)

Run the latest iPod Updater and restore.

Also take a look in Disk Utility and try repairing the disk

And finally your warranty isn't up. You get 90 days of phone support and 1 year repairs

"All Apple hardware products, including clearance and refurbished products, carry a one-year Limited Warranty against defects in materials and workmanship. You may review a copy of the Limited Warranty on new products, including its limitations and exclusions, before you purchase, by clicking the appropriate link below. "


I did all those things, and so did the mac people. And then they sent it back. I like my engraving, but not enough to sacrifice a fully functioning iPod.
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trpnmonkey41

 
Member Since: Jul 22, 2003
Location: Hamilton College
Posts: 6,999
trpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to beholdtrpnmonkey41 is a splendid one to behold
Mac Specs: 20" iMac C2D 2.16ghz, 13" MacBook 2.0ghz, 60gb iPod vid, 1gb nano

trpnmonkey41 is offline
If you live near enough to an apple store I would just bring it with you and try to replicate the problem and they will be forced to replace it (Especially if you are making a bit of a scene and other people see you having a problem)

Don't forget to use the new User Reputation System
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