iPod Touch is Frozen ... really

Highpockets · Highpockets #1 (**permalink**)

06-18-2010, 11:38 PM

I'm at wits end with this. The screen is stuck on the wallpaper picture, with the slider to unlock the iPod. Trouble is, the slider won't slide. Neither will the slider that turns it off. I have hard reset more times than I can count, I have let the battery run down, I have reset to factory settings. Nothing has worked to unfreeze the thing. Strangely, when the wallpaper is displayed (with the frozen slider and all), the screen goes to sleep after a freakishly brief interlude - less than a minute.

Any bright ideas, other than "go to the Apple store" which is 80+ miles away?

Buddha_luver · Buddha_luver #2 (**permalink**)

06-18-2010, 11:41 PM

Did you try holding holding down the home button and sleep button at the same time for about 10 seconds?

Highpockets · Highpockets #3 (**permalink**)

06-19-2010, 12:40 AM

Yes, that's what I meant about the hard reset. Screen goes blank, then displays the Apple logo. Eventually goes back to wallpaper, frozen sliders, same as before.

1991-C4 · 1991-C4 #4 (**permalink**)

06-19-2010, 09:06 AM

Quote:

Originally Posted by Highpockets

I have reset to factory settings.

I assume you did this through iTunes and used the "Restore" option?

Highpockets · Highpockets #5 (**permalink**)

06-19-2010, 11:18 PM

Yes. I was sure that would fix it, but no joy. The way it goes to sleep so quicly and the frozen sliders make me think it's Apple Store for me ... sigh.

chscag · chscag #6 (**permalink**)

06-20-2010, 08:39 PM

It probably needs to go to the Apple store. I had one like that and it turned out to be a damaged logic board (my wife dropped it). Yours sounds like it might be a defective logic board in which case Apple will give you a new unit if it's still under warranty.

Regards.

DubbMaster · DubbMaster #7 (**permalink**)

06-21-2010, 09:59 PM

If you have tried a hard reset and having no success, try restoring from backup or just restore and then restore from back up. If that doesn't work you can hold the home button down and continue to hold it down while connecting to the usb port for a few seconds or so and that will prompt a force recovery in iTunes to restore it. At least it will save you a trip to the apple store anyway.

AlexK567 · AlexK567 #8 (**permalink**)

06-24-2010, 02:38 AM

My son had the same problem with his ipod Touch, had to take it to Apple and they fixed it, sorry :-(

iPod Touch is Frozen ... really

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Highpockets #1 (permalink)
Member Since: Jun 18, 2010 Posts: 3	06-18-2010, 11:38 PM I'm at wits end with this. The screen is stuck on the wallpaper picture, with the slider to unlock the iPod. Trouble is, the slider won't slide. Neither will the slider that turns it off. I have hard reset more times than I can count, I have let the battery run down, I have reset to factory settings. Nothing has worked to unfreeze the thing. Strangely, when the wallpaper is displayed (with the frozen slider and all), the screen goes to sleep after a freakishly brief interlude - less than a minute. Any bright ideas, other than "go to the Apple store" which is 80+ miles away?
	QUOTE Thanks

Buddha_luver #2 (permalink)
Member Since: May 29, 2010 Location: Hollywood Posts: 188 Mac Specs: Iphone 3GS 16GB Ipad 16GB	06-18-2010, 11:41 PM Did you try holding holding down the home button and sleep button at the same time for about 10 seconds?
	QUOTE Thanks

Highpockets #5 (permalink)
Member Since: Jun 18, 2010 Posts: 3	06-19-2010, 11:18 PM Yes. I was sure that would fix it, but no joy. The way it goes to sleep so quicly and the frozen sliders make me think it's Apple Store for me ... sigh.
	QUOTE Thanks

chscag #6 (permalink)
Member Since: Jan 23, 2008 Location: Fort Worth, Texas Posts: 31,985 Mac Specs: 21.5" iMac 2.5 GHz i5, iPad 3rd Gen., 3 iPods	06-20-2010, 08:39 PM It probably needs to go to the Apple store. I had one like that and it turned out to be a damaged logic board (my wife dropped it). Yours sounds like it might be a defective logic board in which case Apple will give you a new unit if it's still under warranty. Regards.
	QUOTE Thanks

DubbMaster #7 (permalink)
Member Since: May 21, 2010 Location: All Ova Rova Posts: 4 Mac Specs: iMac 10.6.3, iPod Touch 32GB	06-21-2010, 09:59 PM If you have tried a hard reset and having no success, try restoring from backup or just restore and then restore from back up. If that doesn't work you can hold the home button down and continue to hold it down while connecting to the usb port for a few seconds or so and that will prompt a force recovery in iTunes to restore it. At least it will save you a trip to the apple store anyway.
	QUOTE Thanks

AlexK567 #8 (permalink)
Member Since: Jun 24, 2010 Posts: 8	06-24-2010, 02:38 AM My son had the same problem with his ipod Touch, had to take it to Apple and they fixed it, sorry :-(
	QUOTE Thanks

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