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iPod Hardware and Accessories All iPod hardware discussions.

iPod Touch - iPod touch white screen?


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trapeze

 
Member Since: Dec 08, 2008
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Well this is interesting...

I was reading on a related thread and there was a link to another forum where someone suggested whacking the iPod once or twice to "restore" it. I thought that since it was, for all intents and purposes, dead, there wasn't anything I could do to hurt it worse. Besides, it is under warranty.

So I did it. I whacked it against my open hand several times. At first I could faintly see part of the screen. After a few more whacks it came back completely.

I guess I will still call Apple in the morning and ask them about it. But for now I am glad I got it back.

I am wondering if maybe this problem has something to do with the accelerometer.

I will return to this thread after I talk to Apple and report on what they say about it.


Lifelong MS/PC user since 1984
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trapeze

 
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This morning the screen went white two more times. Each time a small whack to my hand would bring it back.

I called Apple support and they ran me through the same troubleshooting steps from the website that I had already performed. It only took a few minutes and I was patient about it.

The support technician then said that she was going to recommend replacement and that they would be sending me a box to return it in. There is not Apple store within a 4 or 5 hour drive of where I live so a mail-in is pretty much the only option for me.

When I asked the tech said that the white screen issue is very uncommon.

So that's where it's at.


Lifelong MS/PC user since 1984
Purchased first MacBook 11/17/2008
2.4gHz 2gRAM 250gb
I have burned the ships...there will be no return
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steph_

 
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hi everyone i have a 8gb 2nd gen ipod touch and it froze on the white screen last night while i was on the net. my ipod usually freezes while browsing the internet but its just like lag and it would be okay after a few minutes. so wen i had the white screen i didnt no wat it was so i started looking through the net to see if anyone had the same problem.

i tried letting the battery die like other articles told me and left it for approx 8 hrs. i think the battery would of died if it wasnt frozen? but anyways i tried restarting it and it wasnt the white screen anymore. now i gotta charge it but im not sure if its fixed..so maybe restarting might help >_^
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amikea

 
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To fix the iPod Touch white screen of death, press in the sleep/wake button on the top left of the device, and the big circular home button on the front face on the bottom. Do this for roughly 10 or more seconds and the device should shut down/off. Give if a moment and then restart the device.
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Kirsty&HeriPod

 
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Quote:
Originally Posted by amikea View Post
To fix the iPod Touch white screen of death, press in the sleep/wake button on the top left of the device, and the big circular home button on the front face on the bottom. Do this for roughly 10 or more seconds and the device should shut down/off. Give if a moment and then restart the device.
I just want to say thank you, i didn't want to restore my iPod or any of that so your tip both saved my iPod (though i could take it to an apple store later today) and saved me a of a lot of time and fuss so ... Thanks !
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nmm

 
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This has happened to me a few times, mainly when I power down my iPod. To resolve you need to hard reboot: Press and hold the top "power button" and the center "control button" at the same time. In less than 30 seconds a screen with the Mac apple will appear as the system reboots. When finished, it will take you to your password screen or straight to your main page, if it is not protected.

The hard reboot does not effect any of your apps or anything else on your iPod. It's just like restarting a PC that has crashed.
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Sal_B

 
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Quote:
Originally Posted by amikea View Post
To fix the iPod Touch white screen of death, press in the sleep/wake button on the top left of the device, and the big circular home button on the front face on the bottom. Do this for roughly 10 or more seconds and the device should shut down/off. Give if a moment and then restart the device.
Quote:
Originally Posted by Kirsty&HeriPod View Post
I just want to say thank you, i didn't want to restore my iPod or any of that so your tip both saved my iPod (though i could take it to an apple store later today) and saved me a of a lot of time and fuss so ... Thanks !
Amikea, just wanted to say huge thanks - this fixed my problem in seconds and no need to hit or reconfigure my IPOD as other sites suggested. Many thanks!! Happy New Year!!
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mimigalla

 
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Apple - Support - iPod touch - iPod touch Troubleshooting Assistant

I have had the white screen come up and not go away on my ipod touch. So this link fixed the problem you have to hold down the power button and middle button ( the only one) for 10 secconds until the apple appears
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phretys

 
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My daughter received a brand new 32gb 3rd gen ipod touch as a gift Dec. 2009, and as soon as she started using it she got the white screen. Her dad sent it back to Apple for repair. After getting it back earlier this week, the white screen returned within one hour of first use, after I had turned it over to look at some engraving on the back; turning it off and on a few times finally restored it. The white screen happened again this morning, after my daughter had turned the ipod over for whatever reason. Could this possibly be a problem with the motion/balance mechanism?

My daughter wants to take it over to a nearby Apple Store to get it checked out, but I have a feeling that would be pointless.
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vrsty_sccr24

 
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Quote:
Originally Posted by ASUGeog View Post
i have the white screen problem on mine, but it is frozen... i have the 32 GB touch. i posted in another thread but this seems more relevant. anyone know how to get this problem taken care of?
okay so my ipod did the exact same thing. so i searched online. and its said to hold down the power, home, and UP volume buttons all at the same time. the screen should go black. then just turn ur ipod on like you normally do. hope that helps.
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dukes

 
Member Since: Jul 28, 2010
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Quote:
Originally Posted by wilsonstark View Post
Not to highjack, but since this was the top Google search for "white screen iPod touch 2g" I just thought I'd note that some of the 2G Touch units are having a hardware problem causing permanent white screen when on, even though they are NOT frozen.

I am in the process of returning mine to Apple and found others with similar problems when I looked. None of the normal resets, etc did anything, including a full reset to factory. Interestingly, even with the screen white the input part of the touch screen works. If I can guess which part of the page I am on I can turn up the speaker and hear it responding. iTunes also recognizes it and can tell me when it is charging, change what is installed on it, etc.

If someone is finding this from Google and is having a similar issue, make sure to call Apple care if resets and/or a backup/restore cycle doesn't do the job. Apple Care telephone and Genius bar folks both were unsurprised by the issue, although none went so far as to say it was a common problem.

Mine was a <2 month old 8GB iPod Touch 2G, not roughly treated and using a hard case and screen protector. Don't think apps were the cause as nothing changes when I reverted it to factory settings, reset, etc.

W
Same with me.....i tried the trick with the sleep/wake button and the home button but no effect....i guess there is some prob with the screen cuz itunes detects it alright.. : (
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