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  1. #1

    ipoduser55's Avatar
    Member Since
    Apr 04, 2008
    Posts
    2
    Exclamation cannot be restored because it contains files that are in use by another application
    I have tried just about everything but it says my "ipod" cannot be restored because it contains files that are in use by another application

    How do I fix this?

    Is it a hardware issue?

    There are no other applications open when I try to restore my ipod.


    Other Details


    I have Home Premium Vista

    All Iím getting now is the black screen with the Apple logo appearing for about six seconds, then it says "to connect to itunes to restore" and it will turn of again and do it in a cycle continously, but if it is disk mode it won't do this.
    (---Ipoduser55---)

  2. #2

    ipoduser55's Avatar
    Member Since
    Apr 04, 2008
    Posts
    2
    I forgot to mention I have already pressed menu and the center button to reset the ipod and it does nothing.
    (---Ipoduser55---)

  3. #3

    xstep's Avatar
    Member Since
    Jun 25, 2005
    Location
    On the road
    Posts
    3,231
    Specs:
    2011 MBP, i7, 16GB RAM, MBP 2.16Ghz Core Duo, 2GB ram, Dual 867Mhz MDD, 1.75GB ram, ATI 9800 Pro vid
    Is iTunes trying to sync when you are tyring to restore? Did you do the reset before plugging in the iPod? Do you have other soft that syncs with the iPod?

    I don't have an answer but sometimes asking questions helps.
    CameraTime - Time lapse photography for novice and advanced users.

    When asking questions, post the version of your software. You'll receive better answers.

    Please post your results to the thread as it is good feedback.

  4. #4


    Member Since
    Apr 06, 2008
    Posts
    9
    Did you treed to do it from another computer?

  5. #5


    Member Since
    Feb 26, 2008
    Posts
    4
    Help!

    HELP! I just got this same message.

    Actually, I just got this iPod (a replacement pod when my other iPod under full warranty died 2 months ago), and I've had problems with it every time I've tried to sync it. Usually, it says that the iPod cannot sync and needs to be restored, so I restore it, but now it won't restore all the way (it just deleted everything off), and I've got an empty pod.

    I'm using a Macbook, the iPod is a 5th gen, all software is up to date.

    The message is

    The iPod cannot be restored because it contains files that are in use by another application.
    No other app is open, though.

    Help!

  6. #6

    xstep's Avatar
    Member Since
    Jun 25, 2005
    Location
    On the road
    Posts
    3,231
    Specs:
    2011 MBP, i7, 16GB RAM, MBP 2.16Ghz Core Duo, 2GB ram, Dual 867Mhz MDD, 1.75GB ram, ATI 9800 Pro vid
    Take it back for another trade in. It sounds like it was messed up from the beginning.
    CameraTime - Time lapse photography for novice and advanced users.

    When asking questions, post the version of your software. You'll receive better answers.

    Please post your results to the thread as it is good feedback.

  7. #7

    cuhnool's Avatar
    Member Since
    Jun 02, 2008
    Location
    Louisville
    Posts
    1,502
    Specs:
    MacBook 2.1GHz Core 2 Duo | 1GB RAM | OS X 10.6.3 | 250GB External HD | 8GB iPod Touch 1st Gen 3.1.3
    I'm guessing that you iPods are Windows format?

  8. #8


    Member Since
    Feb 26, 2008
    Posts
    4
    No, mine is used on a Mac, not Windows.

  9. #9


    Member Since
    Feb 26, 2008
    Posts
    4
    Take it back for another trade in. It sounds like it was messed up from the beginning.
    Unfortunately, I live in the Caribbean and there's no easy way for me to trade it in without getting to the US. When I plan on going again in July, my warranty will have expired, so I was hoping someone had a solution for fixing it myself.

    Thanks.

  10. #10


    Member Since
    Jun 30, 2008
    Posts
    1
    I formatted the ipod in windows then restored it, itunes treats it like a new unformatted ipod, all is well.

  11. #11


    Member Since
    Sep 07, 2009
    Posts
    1
    Wink
    Here are the steps i found online to get my annoying Ipod to work! I fixed it in WINDOWS XP, so i have no guarantee if you are going to get the same results, but you can try?? lol..

    Step one: Putting your Ipod into "Disk Mode". Instructions are in this link- Putting iPod into Disk Mode

    Step 2: Plug your Ipod in the computer.

    Step 3: Go to "My Computer" which may be on your desktop or Start menu.. and you'll see your Ipod name listed. Example: "RVPRESETS(E: )"

    Step 4: RIGHT CLICK on "YourIpodName(E: )" icon and you'll see a list, look for "Format..." and click on it.

    Step 5: A small window will show up, Now look, it will say Capacity, File system, Alllocation Unit Size, Volume Label and Format Options. MAKE SURE the FILE SYSTEM is in FAT32.

    Step 6: For "Format options" at the bottom, put a check on the box where it says "Quick Format" then click START. This should format your Ipod, and YES you probably will end up losing all your music and photos and whatever else you have, it's worth it though, because you don't want to get stuck with a Ipod that doesn't work!!

    Now you can open your Itunes program and it will receive the Ipod as a new Ipod, like the first time you got it, it's going to ask for a new name for your Ipod, ETC, ETC, so you can now restore it, etc.

    -Rose

  12. #12


    Member Since
    Jul 29, 2010
    Posts
    1
    Quote Originally Posted by RVASQUEZ View Post
    Here are the steps i found online to get my annoying Ipod to work! I fixed it in WINDOWS XP, so i have no guarantee if you are going to get the same results, but you can try?? lol..

    [snip]
    Hey, I just registered to say thanks for the help! This was really getting to me, and it would have left my loving and loyal iPod useless after years of hard work ha.

    Cheers again.

  13. #13


    Member Since
    Sep 01, 2011
    Posts
    1
    That's it!
    Quote Originally Posted by cuhnool View Post
    I'm guessing that you iPods are Windows format?
    If on mac: Disk Utility -> choose your iPod from left -> erase to Mac OS Extended (Journaled) -> then go back to iTunes and try restoring again

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