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  1. #1

    Member Since
    Jun 08, 2011
    MacBook Pro Retina 2014, iPad 1, 2&3, iPhone 6, ATV3
    Volume not working on 5S - only shows headphones
    Yesterday, all of a sudden, my phone stopped playing sound through the speakers. When I try to adjust the volume, I get the headphone volume indicator, but the alarm works through the speakers. This means that the phone thinks that the headphones are in there. I tried to clean the headphone port with a q tip, but that didn't work. Any other ideas?

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Fort Worth, Texas
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    Backup your iPhone first either to your Mac or to iCloud and then attach it to your Mac, open iTunes, and reset it. If that doesn't get back your normal volume control, make an appointment with your local Apple store genius bar. Your iPhone 5s is warranted against defects for one year.

  3. #3

    MYmacROX's Avatar
    Member Since
    Mar 17, 2009
    2008 15" MBP Yosemite, 2012 21.5" iMac Yosemite
    I've read about this and usually cleaning the headphone port with a toothpick does the job. Pocket lint, etc gets clogged in there and the phone thinks the headphones are plugged in. It'll take more than a soft Q-tip to fully clean it.
    64GB iPhone 6, 64GB iPad Air 2.

    Reminder: Please include your Mac's specs. This will make it much easier for the other members to assist you.

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