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iPhone Hardware and Accessories Discuss iPhone hardware

Volume not working on 5S - only shows headphones


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joeg679

 
Member Since: Jun 08, 2011
Posts: 244
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Mac Specs: MacBook Pro 6-2011, iPad 1, 2&3, iPhone 4s, ATV2

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Yesterday, all of a sudden, my phone stopped playing sound through the speakers. When I try to adjust the volume, I get the headphone volume indicator, but the alarm works through the speakers. This means that the phone thinks that the headphones are in there. I tried to clean the headphone port with a q tip, but that didn't work. Any other ideas?
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chscag

 
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Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

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Backup your iPhone first either to your Mac or to iCloud and then attach it to your Mac, open iTunes, and reset it. If that doesn't get back your normal volume control, make an appointment with your local Apple store genius bar. Your iPhone 5s is warranted against defects for one year.
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MYmacROX

 
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I've read about this and usually cleaning the headphone port with a toothpick does the job. Pocket lint, etc gets clogged in there and the phone thinks the headphones are plugged in. It'll take more than a soft Q-tip to fully clean it.

16GB iPhone 5, 64GB Wi-Fi only iPad 1st Gen.

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