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  1. #1


    Member Since
    Feb 12, 2010
    Posts
    48
    Clean the ID TOUCH butten
    ive got iPhone 5S, and lataley the home buttun/ID TOUCH makes me some problem.
    it doent recognize my fingerprint.
    I delet the old finger print and put new one but its still makes me troubles.

    So i want to clean the home butten.
    How should clean it?

    It will help?

    thx

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,163
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    It may or may not work. The fingerprint identifier for the iPhone 5s has been troublesome for many folks. Even the editors at Macworld Magazine had difficulty getting it to work properly. My advice is to go ahead and clean it, use a new print maybe with a different finger. If that doesn't work, don't use it at all. Just use your Pin # to unlock the phone.

  3. #3


    Member Since
    Feb 12, 2010
    Posts
    48
    ok..
    SO how should I clean it?
    with some spray or something like that?
    or just with cloth?

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,163
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    No, definitely not a spray. Use a soft lens cleaning cloth and no water or liquid!

  5. #5


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    For the record, I've had my iPhone 5s since December. No issues with the Touch ID button at all.

    When I recorded my fingerprints, my hands were clean. They largely stay clean in a typical day, but I do wash them periodically if they don't. I've done nothing special to the screen or button of the iPhone other than occasionally clean it as chscag describes above. The only time I ever get a "try again" is when I'm using my finger or thumb at an odd angle.

    Another tip, based on observed usage of others: Don't press down on the button, this isn't necessary and in fact may be causing your issue.

  6. #6


    Member Since
    Feb 12, 2010
    Posts
    48
    Restore maight be helpful??

  7. #7


    Member Since
    Feb 12, 2010
    Posts
    48
    ??????

  8. #8

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,163
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    What is it that you want to restore? Are you talking about restoring the entire phone as in doing a reset thru iTunes?

  9. #9


    Member Since
    Feb 12, 2010
    Posts
    48
    my question is,
    If I will restore my iPhone {via iTunes}
    will it be helpful to my problem?

  10. #10

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,163
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    I don't think resetting your iPhone will help with the fingerprint detector. As I stated in my first reply, lots of folks have had problems with the fingerprint ID. It's something you'll have to adjust for. Try other fingers until you get one that works best.

  11. #11


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Apple is said to be working on a fix for this issue: Software update coming to fix iPhone 5s' Touch ID issues, source says | MacNN

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