New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

Start a Discussion

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
iPhone Hardware and Accessories Discuss iPhone hardware

Help! iPhone4 won't sync suddenly, all storage is "Other"!

Post Reply New Thread Subscribe

Thread Tools

Member Since: Jun 13, 2012
Posts: 3
asimo3089 is on a distinguished road

asimo3089 is offline
Hey everyone! I apologize if this is the wrong place to post! I was looking for a better spot!

I'm in some desperate need of help! I've been a longtime apple user. This is a bit complicated. Going to try and make it clear and simple. It's an iPhone 4 that's well taken care of, and running the latest version of iOS7.

-We all have iPhones. We use the same itunes account to share music between us all. Then -we each have a personal itunes account for iMessages, facetime, etc per iPhone.
Our computer uses the buying account. Our phones use our personal accounts. We plug in to get our music.

-I've had no trouble in the past. Suddenly songs are saying they aren't authorized to be added to the iPhone. All accounts are authorized on the computer. Old songs are not being removed, it's just new ones won't be added.

-We tried logging into the computer account on the iPhone to download right there on the phone from Purchased. The songs got stuck at "Processing" after downloading and were not added to the phone. We logged the phone back into the personal account, and plugged it into the computer.

Now we can't add any song from our library to the phone. The phone shows 28gigs of "Other", instead of the categorized space. It's a pretty big mess from the way I'm looking at it, and I'm not sure what to do! I feel like I've tried everything! I want to be able to add new music to our iPhones just like how we used to.
QUOTE Thanks

mrplow's Avatar
Member Since: Oct 01, 2007
Location: UK
Posts: 6,759
mrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond repute
Mac Specs: 27" iMac i7 (2011) 10.10, iPhone6, iPad Air 2, AppleTV2

mrplow is offline
I'd suggest a hard boot to start with - hold sleep/wake and home until the phone goes black and the apple symbol appears. Then try again.

If it's still showing 'other' as everything I'd do a backup and restore of the phone in iTunes

External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

Please use the reputation system if you think you've been helped - top right of this post
QUOTE Thanks

Post Reply New Thread Subscribe

« Playlist Subfolder iPhone | How to be a beta tester? »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread Starter
Last Post
iPhone sync issues: Takes forever, doesn't transfer data iphonehoney iPhone Hardware and Accessories 1 08-09-2008 04:23 PM
sync between mail, dot mac, ifone barp OS X - Apps and Games 0 01-02-2008 08:38 PM
.Mac Sync critic! Never once gotten it to work!! m021478 OS X - Operating System 3 11-07-2007 06:59 PM
iphone sync with entourage problems rcltrh iPhone Hardware and Accessories 0 07-01-2007 01:33 AM
Trouble with Audio Sync after DVD burn dib1066 Movies and Video 0 05-22-2005 11:42 AM

All times are GMT -4. The time now is 04:22 AM.

Powered by vBulletin
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.

Welcome to

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!

(4 digit year)

Already a member?