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  1. #1


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    Cannot activate iPhone
    I have just with Vodafone's assistance unlocked my iPhone 3GS, only to find that iTunes cannot activate the telephone. I have checked that all of my software is the latest version. Any suggestions ?

  2. #2

    mrplow's Avatar
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    Do you have a new sim card in from another provider?

    Please explain exactly the process you're going through
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  3. #3


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    No, as suggested by Vodafone, I am using the same simcard, and carrying out a Restore via iTunes: "The iPhone has now been unlocked – Please replace the SIM (use a SIM which has never been used with this iPhone) and connect to iTunes or perform a software restore via iTunes."

    Process: when I had received the message saying that the iPhone was now unlocked, I connected it to this MacBook Air, and used iTunes to Restore. Everything seemed to proceed normally, with the progress-gauge showing that to be the case, but finally iTunes said that it could not verify the device.

  4. #4

    mrplow's Avatar
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    Vodafone, their usual brilliant selves.

    You didn't need to do a restore. You just put the new sim card in and connect to iTunes.
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  5. #5


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    I have just tried that, but with the same result.

  6. #6

    mrplow's Avatar
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    Try a factory reset, then attempt activation before a restore.

    If that doesn't work I'd give Apple a call.
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  7. #7


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    How do I do a Factory Reset without access to iTunes ?

  8. #8

    mrplow's Avatar
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    Settings - General - Reset on the phone - provided you can get that far
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  9. #9


    Member Since
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    No, I cannot get there. Thank you for your help, and I am just about to go to the nearest Vodafone shop to see if they can sort this out.

  10. #10

    mrplow's Avatar
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    I'd suggest you'll get more help from Apple but good luck. Let us know the result
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  11. #11


    Member Since
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    I have just spoken to a most helpful chap at Apple, who told me that what I am trying to do may take at least 1 hour or more, and to try again. I did so, and all is now well. Better still, he declined to charge me for helping me.

    Thank you for your excellent advice !

  12. #12

    mrplow's Avatar
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    Good stuff.

    Thanks for posting back too.
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

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