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iPhone Hardware and Accessories Discuss iPhone hardware

Cannot activate iPhone


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paieye

 
Member Since: Aug 10, 2012
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I have just with Vodafone's assistance unlocked my iPhone 3GS, only to find that iTunes cannot activate the telephone. I have checked that all of my software is the latest version. Any suggestions ?
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mrplow

 
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Do you have a new sim card in from another provider?

Please explain exactly the process you're going through

External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

Please use the reputation system if you think you've been helped - top right of this post
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paieye

 
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No, as suggested by Vodafone, I am using the same simcard, and carrying out a Restore via iTunes: "The iPhone has now been unlocked – Please replace the SIM (use a SIM which has never been used with this iPhone) and connect to iTunes or perform a software restore via iTunes."

Process: when I had received the message saying that the iPhone was now unlocked, I connected it to this MacBook Air, and used iTunes to Restore. Everything seemed to proceed normally, with the progress-gauge showing that to be the case, but finally iTunes said that it could not verify the device.
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mrplow

 
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Vodafone, their usual brilliant selves.

You didn't need to do a restore. You just put the new sim card in and connect to iTunes.

External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

Please use the reputation system if you think you've been helped - top right of this post
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paieye

 
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I have just tried that, but with the same result.
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mrplow

 
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Try a factory reset, then attempt activation before a restore.

If that doesn't work I'd give Apple a call.

External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

Please use the reputation system if you think you've been helped - top right of this post
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paieye

 
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How do I do a Factory Reset without access to iTunes ?
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mrplow

 
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Settings - General - Reset on the phone - provided you can get that far

External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

Please use the reputation system if you think you've been helped - top right of this post
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paieye

 
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No, I cannot get there. Thank you for your help, and I am just about to go to the nearest Vodafone shop to see if they can sort this out.
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mrplow

 
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I'd suggest you'll get more help from Apple but good luck. Let us know the result

External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

Please use the reputation system if you think you've been helped - top right of this post
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paieye

 
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I have just spoken to a most helpful chap at Apple, who told me that what I am trying to do may take at least 1 hour or more, and to try again. I did so, and all is now well. Better still, he declined to charge me for helping me.

Thank you for your excellent advice !
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mrplow

 
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Good stuff.

Thanks for posting back too.

External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

Please use the reputation system if you think you've been helped - top right of this post
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