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  1. #1

    Member Since
    Nov 28, 2010
    New iPhone 5 won't restore from backup
    I was given an iPhone 5 as a gift today and I'm having issues restoring it from a backup I made of my 4S. Basically the main thing I don't want to lose is all my text messaging history. I have text conversations from years ago, and I really want to keep them. I have all my music on iTunes and all my photos in iPhoto, so it's really not a problem for me to get that content onto the new phone.

    When I first tried to restore the 5 from my backup, iTunes said that it couldn't because the software on the phone was too old. So I updated the software to the latest version on both my 4S and the 5. I made a new backup for the 4S and tried to restore the 5 again, now that it also had the latest iOS.

    Well, it's not working. Every single time I try to restore it from my backup, it just keeps erasing everything on the iPhone 5 and reverting it to factory settings.

    I'm getting REALLY frustrated. I've wasted hours on this, and I just want it to work.

  2. #2

    osxx's Avatar
    Member Since
    Jan 19, 2008
    houston texas
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    Are you trying to restore info to both phones as this maybe the problem as it will see that a phone has already been restored.

  3. #3

    rabbitjetta's Avatar
    Member Since
    Nov 08, 2010
    Main-11" Air, iPhone 6+, iPad Mini 3, Hi-Fi Extras- Too many to count
    Go in itunes under iTunes, preferences, go to devices, and then delete the 4S backup, from there back the 4S up again so that it has an all new backup and then try restoring the 5 with that backup.

  4. #4

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    Try eliminating iTunes as an issue by backing the 4s up to iCloud and restoring that on the 5
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  5. #5

    Member Since
    Aug 17, 2013
    Just done successfuly when I got my iPhone 5 using the following tips.

    iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device

    Hope this can help.

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