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  1. #1


    Member Since
    Mar 20, 2013
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    4
    can't change app store account
    sorry for the essay but i'm putting as much info up to help you understand what's happened and to possibly come up with a solution

    Right, basically to start me and my mum both have the iphone 4 (mine running 6.1 and jailbroken, her's 5.1.1 not jailbroken) and we have recently been forced to use the same laptop to use itunes due to mine dying.

    last time i used itunes, i signed out of her account and into mine to do the upgrade to 6.1, everything worked fine until her itunes account appeared on my iphone in the app store, i signed out of her account and back into mine and again all was fine.

    now a couple of days ago, randomly out of no where my app store says i have 3 updates, go into the app store to do them and it tries to sign into my mums account, i tried signing out of her's but it said i was in mine ?? i signed out off mine, logged into it again but it's still trying to sign into her account.

    now i'v tried signing into her's and signing it out and iv tried the same with mine countless times now but it's not letting me use my account at all???

    anybody got any idea's on how to solve this and get my account back onto the app store cause i can't use it while my mum's is trying to sign into it?

  2. #2

    mrplow's Avatar
    Member Since
    Oct 01, 2007
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    UK
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    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    What do you mean by it's' not letting you use your account?

    Error messages? How are you trying to switch accounts?
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  3. #3


    Member Since
    Mar 20, 2013
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    4
    it's not letting me use my itunes account i originally set it up with, instead it's trying to sign me on using my mum's

    i'v tried signing in on the bottom of the app store on my phone, no error message's

  4. #4

    mrplow's Avatar
    Member Since
    Oct 01, 2007
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    UK
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    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    Sorry, not to be perdantic but what do you mean it's not letting you?

    Go to Settings - iTunes & App Stores (or Store, depending on iOS version) - touch the iTunes account ID - Sign out.

    Now you can enter the required Apple ID and password - sign in

    What part of that doesn't work for you?

    As an aside you'll get fewer issues if you have separate user accounts on the Mac or PC you're using
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  5. #5


    Member Since
    Mar 20, 2013
    Posts
    4
    no worries mate, didn't take it as that

    iv done exactly what you just suggested and that's the stumbling block, it's signed into my apple id the problem seems to be when i go to buy anything or update it tries to sign into my mum's, completely seperate apple id

    we have seperate account's and when we use itunes sign in of our own id's but have only the one laptop between us, i think this is where the issue might lie but i'm not sure

  6. #6


    Member Since
    Mar 20, 2013
    Posts
    4
    sorry mate i think iv just sorted it, i realised that the apps that needed updating both me and my mum had so i deleted them off of my phone and reinstalled, back to normal now

    cheers for trying to help though, appreciated

  7. #7

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
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    6,812
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    Do you have separate accounts on the laptop?

    It sounds as though you synced with using your mums account logged into iTunes and the updates are wanting you logged into that same account.

    It's going to be a bit of trial and error to resolve as it's impossible to work out which apps on your phone are connected to which account.

    It's a pain but my instinct would be to start afresh. However you can lose all-sorts of things doing that. In which case you can do it piecemeal. Everytime an app wants to update and uses the wrong account, delete it and re download using your account details.
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  8. #8

    mrplow's Avatar
    Member Since
    Oct 01, 2007
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    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    Beat me to it
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

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