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  1. #1


    Member Since
    Feb 05, 2013
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    3
    will apple replace my iphone?
    i jailbreaked yesterday and i noticed that my down volume button wasnt working, i restored and everything and nothing.... the button sounds like its in the right place so i dont know whats going on... i've never dropped my phone or scratched it... this is the 3rd or so replacement i've gotten from apple. im going to the store and tell them the issue would they replace it? it is still underwarranty

  2. #2

    TattooedMac's Avatar
    Member Since
    May 19, 2009
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    Waiting for a mate . . .
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    21" iMac 2.9Ghz 16GB RAM - 10.11.3, iPhone6s & iPad Air 2 - iOS 9.2.1, ATV 4Th Gen tvOS, ATV3
    Hi and welcome to M-F
    Im sure if its not working as it should and the Genius cant find a way to fix it, your in your right to get another phone if its still in warranty.
    At the end of the day, you wont know until you have your appt and then its only Apple that will be able to tell you if they will swap it out

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  3. #3


    Member Since
    Feb 05, 2013
    Posts
    3
    Is my iPhone defective or not?
    Well earlier today I couldn't lower the volume. But now that in laying down in bed I could. When the iPhone is facing up the button to lower the volume does nothing but when it's facing down or to the sides it works. Wtf?

  4. #4


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
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    20,911
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    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    That does not sound like a mechanical defect to me. I would suggest turning the iPhone actually OFF (power down), and if that doesn't clear up the issue I'd look into doing a reset (after, obviously, a full backup so you can easily restore it).

  5. #5


    Member Since
    Feb 05, 2013
    Posts
    3
    I already tried all of that. I have to hold the phone at a specific angle for the negative volume button to work..

  6. #6


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Okay, I take back what I said. Thanks for explaining what you've done, I'd say there is something mechanically wrong. Any chance of sand having gotten in there?

  7. #7


    Member Since
    Feb 02, 2013
    Posts
    13
    I'm sure they would replace it if they cannot fix it. I would restore completely to remove the jailbreak before you bring it in. Apple frowns upon jailbreaking.

  8. #8

    bobtomay's Avatar
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    Dec 22, 2006
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  9. #9

    alicepattinson's Avatar
    Member Since
    Jan 28, 2013
    Posts
    179
    Well if it was me, the best way to save my iphone is to do a Reset. But it's up to you

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