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  1. #1

    gabo864's Avatar
    Member Since
    Sep 05, 2009
    Posts
    18
    iphone 5 water damage
    HEy everyone

    My wife got me an iPhone 5 last year and she bought Applecare+ along with it. Five days ago I dropped my iPhone in water, it was on so when I took it out it just turned off by itself, I put it in a bag full of rice and its been there for the last 4 days. Today I turned it on and it was alright, but Ive noticed sometimes it gets slow or gets stuck so i have to turn it off and back on. I was wondering since I have applecare+ .. do u think i could bring it to an Apple store and get a new one or at least a refurbished one? .. also when I dropped it it got a few dents too .. so I guess it would be cool if i can get a phone that has no water damage and hopefully not dents.. do you think they'd give me a new phone or would they open it and just change whatever is wrong with it inside? thanks

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,194
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    By all means take it to your local Apple store and turn it in for another one! You do realize that with Apple Care Plus you must pay a deductible and that the Apple store may provide you with a refurbished iPhone 5 instead of a new one?

    I say "may" provide.... chances are if you talk to them nice and tell them what happened, they'll give you a new one. But you'll still have to pay the deductible.

  3. #3

    gabo864's Avatar
    Member Since
    Sep 05, 2009
    Posts
    18
    I read on the Applecare+ contract that I would have to pay $40. Is that the only fee? or will they charge me any extras? I was just asking because I didnt know if they would just give me a new or refurbished phone or if they would keep mine and just change whatever is wrong with it inside. thanks

  4. #4

    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,462
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '14 1.8 i7 8GB 10.11; 21" iMac '13 2.9 i5 8GB 10.11; 6S
    Take it in and find out what they are going to charge you. Pretty sure the iPhone plan is $49 per incident and covers up to 2 accidental damage claims.

    I haven't seen any reports since they implemented AppleCare+ to know "for sure" what they're going to do.

    Let us know what happens. Am sure there are a lot of folks interested - especially those still trying to decide if the AppleCare + is worth the money or not.
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  5. #5

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,194
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    When I purchased my iPad 3 with Apple Care +, the sales person at the Apple store said in the event of accidental damage they would replace it for the $49 deductible. He didn't say whether or not the replacement would be new, but I suspect it will likely be a refurbished unit. Which is fine since Apple refurbished units are like new anyway.

  6. #6


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    chscag has it exactly correct.

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