Unable to update iOS

familychoice · familychoice #1 (**permalink**)

07-12-2012, 02:28 PM

Hi,

My two year old iPhone 3gs is starting to show it's age - the home button's virtually stopped working and the phone no longer rings, so I thought an iOS update would do the trick.

I first updated iTunes to the latest version (running on a Windows 7 PC), backed everything up, and when prompted selected the option to download and update my phone to the new version.

After about half an hour it appeared to have finished downloading, and then went into 'backing up' mode. It did this for a bit but then froze. After checking a couple of hours later nothing had changed so I rebooted, cleared the cache and re-connected the phone.

Same thing again, after being prompted there was a new iOS available I accepted and it went straight into 'backing up' mode and then did nothing.

Any advice welcome - I need to update so I can use the on-screen home button, as mine won't last much longer.

Thanks!

Raz0rEdge · Raz0rEdge #2 (**permalink**)

07-12-2012, 02:39 PM

First restore the phone and if that succeeds, then try to do an upgrade..

Quote:

Originally Posted by familychoice

Any advice welcome - I need to update so I can use the on-screen home button, as mine won't last much longer.

What on-screen home button? I have an iPhone 4 running the latest version of iOS 5 and there's no on-screen home button..

familychoice · familychoice #3 (**permalink**)

07-12-2012, 03:42 PM

Quote:

Originally Posted by Raz0rEdge

First restore the phone and if that succeeds, then try to do an upgrade..

Thanks, I'll have a look into this.

Quote:

Originally Posted by Raz0rEdge

What on-screen home button? I have an iPhone 4 running the latest version of iOS 5 and there's no on-screen home button..

It's the AssistiveTouch feature: https://discussions.apple.com/docs/DOC-3401, I don't have it on my OS so I need to update.

Raz0rEdge · Raz0rEdge #4 (**permalink**)

07-12-2012, 04:49 PM

OK, that is totally cool! I never ventured into the Accessibility settings before..

Now mind you the 3GS can only be upgraded up to a certain version of iOS 4.x I believe, does that have those accessibility options?

familychoice · familychoice #5 (**permalink**)

07-12-2012, 05:42 PM

[QUOTE=Raz0rEdge;1424300]OK, that is totally cool! I never ventured into the Accessibility settings before..

Now mind you the 3GS can only be upgraded up to a certain version of iOS 4.x I believe, does that have those accessibility options?[/QUOTE

Ah right, I didn't realise that....good point, maybe that's what's causing my phone to freeze up during the upgrade.

I *think* it came in with v4, but I'll check!

Thanks.

Raz0rEdge · Raz0rEdge #6 (**permalink**)

07-12-2012, 05:53 PM

Hmm, looks like iPhone 3GS is compatible with iOS 5 and perhaps iOS 6 when it's released. I had a iPhone 3G and that was stuck in 4.2.1 land..so perhaps the upgrade failure is something else and a restore will knock some sense into it..

Raz0rEdge #4 (permalink)
Member Since: Jul 17, 2009 Location: MA Posts: 7,925 Mac Specs: 27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3	07-12-2012, 04:49 PM OK, that is totally cool! I never ventured into the Accessibility settings before.. Now mind you the 3GS can only be upgraded up to a certain version of iOS 4.x I believe, does that have those accessibility options? -- Regards ...Ashwin Be sure to read the Community Guidelines \| The more information you provide, the better answers you get, remember GIGO.
	QUOTE Thanks

Raz0rEdge #6 (permalink)
Member Since: Jul 17, 2009 Location: MA Posts: 7,925 Mac Specs: 27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3	07-12-2012, 05:53 PM Hmm, looks like iPhone 3GS is compatible with iOS 5 and perhaps iOS 6 when it's released. I had a iPhone 3G and that was stuck in 4.2.1 land..so perhaps the upgrade failure is something else and a restore will knock some sense into it.. -- Regards ...Ashwin Be sure to read the Community Guidelines \| The more information you provide, the better answers you get, remember GIGO.
	QUOTE Thanks

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familychoice #1 (permalink)
Member Since: Jul 12, 2012 Posts: 30	07-12-2012, 02:28 PM Hi, My two year old iPhone 3gs is starting to show it's age - the home button's virtually stopped working and the phone no longer rings, so I thought an iOS update would do the trick. I first updated iTunes to the latest version (running on a Windows 7 PC), backed everything up, and when prompted selected the option to download and update my phone to the new version. After about half an hour it appeared to have finished downloading, and then went into 'backing up' mode. It did this for a bit but then froze. After checking a couple of hours later nothing had changed so I rebooted, cleared the cache and re-connected the phone. Same thing again, after being prompted there was a new iOS available I accepted and it went straight into 'backing up' mode and then did nothing. Any advice welcome - I need to update so I can use the on-screen home button, as mine won't last much longer. Thanks!
	QUOTE Thanks

familychoice #5 (permalink)
Member Since: Jul 12, 2012 Posts: 30	07-12-2012, 05:42 PM [QUOTE=Raz0rEdge;1424300]OK, that is totally cool! I never ventured into the Accessibility settings before.. Now mind you the 3GS can only be upgraded up to a certain version of iOS 4.x I believe, does that have those accessibility options?[/QUOTE Ah right, I didn't realise that....good point, maybe that's what's causing my phone to freeze up during the upgrade. I think it came in with v4, but I'll check! Thanks.
	QUOTE Thanks

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