Iphone wont charge

jrandis04 · jrandis04 #1 (**permalink**)

01-14-2012, 05:02 PM

Have an iPhone 4 and when I plug it in, it says charger dont compatible or something to that extent. Ive replaced the cord twice and it still does not want to charge. What do I do?

_Stormin · _Stormin #2 (**permalink**)

01-14-2012, 05:10 PM

Have you done a reset on the phone?

Hold down the power and home button until the screen shows the Apple logo, and then release.

jrandis04 · jrandis04 #3 (**permalink**)

01-14-2012, 05:11 PM

Ill try it.....

jrandis04 · jrandis04 #4 (**permalink**)

01-14-2012, 05:14 PM

Nope didnt work.... Says chargine is not supported with this accessory! Ive been using this cord for months never had a problem

_Stormin · _Stormin #5 (**permalink**)

01-14-2012, 05:15 PM

Is it an Apple cord, or an aftermarket?

And are you charging from a wall plug or from a USB port?

jrandis04 · jrandis04 #6 (**permalink**)

01-14-2012, 05:16 PM

Cord is an Apple suggested aftermarket from the Verizon store. Using a plug from a android phone due to the Apple factory never worked!

_Stormin · _Stormin #7 (**permalink**)

01-14-2012, 05:21 PM

Apple suggested aftermarket? I didn't think that Apple recommended any 30 pin connector other than their own.

I would take a good look at the cord for damage to the contacts. The phone is registering it being plugged in (hence the message) but not receiving power from it.

Did you purchase the phone second hand?

(On an entirely different note, if the phone is less than a year old, Apple will replace the wall plug for free.)

jrandis04 · jrandis04 #8 (**permalink**)

01-14-2012, 05:25 PM

All I know is what the Verizon store told me. Ill look at the cord, see if I see anything. I bought the phone brand new in August.

_Stormin · _Stormin #9 (**permalink**)

01-14-2012, 05:45 PM

OK. So there is some good news there. If you bought the phone new in August then you're still covered under warranty. The Apple cord, that came with the phone, should be replaced for free.

jrandis04 · jrandis04 #10 (**permalink**)

01-14-2012, 06:01 PM

Well I have a genius bar appointment scheduled in an hour, we will see what they say

chas_m · chas_m #11 (**permalink**)

01-15-2012, 05:02 AM

No disrespect intended, but several aspects of this story seem fishy.

1. Nobody employed by Apple would EVER recommend a third-party plug. Well, nobody STILL employed by Apple anyway ...

2. I'm unclear on what happened to the original wall charger that came with iPhone originally. Not the cord -- the actual charger. You said the "original cord" didn't work but it actually sounds to me like the charger may be the problem (sporadically defective).

jrandis04 · jrandis04 #12 (**permalink**)

01-15-2012, 01:33 PM

1. the Verizon store said it was an Apple recommended cord, not Apple
2. The factory wall charger never worked to begin with....

Went to Apple last nite, got a new cord, charged the phone no problem. This morning the phones used 50% of the battery in 3 hours with hardly any usage of the phone and now the replacement cord will not work, phone keeps chirping when plugged in

rabbitjetta · rabbitjetta #13 (**permalink**)

01-15-2012, 02:39 PM

Go back to the apple store and get a replacement iphone. sounds like you have a bad dock connector and or battery.

jrandis04 · jrandis04 #14 (**permalink**)

01-16-2012, 08:13 PM

They sold me a new cord with a wall plug, its working so far.... Thanks

chas_m · chas_m #15 (**permalink**)

01-18-2012, 04:02 AM

Yeah, I think that Verizon store told you a bit of a lie.

chas_m #11 (permalink)
Member Since: Jan 22, 2010 Location: Victoria, BC Posts: 13,696 Mac Specs: 2009 MacBook Pro, Black speakers, Black Benq second monitor, black iPhone 4, Black 2012 iPad, etc.	01-15-2012, 05:02 AM No disrespect intended, but several aspects of this story seem fishy. 1. Nobody employed by Apple would EVER recommend a third-party plug. Well, nobody STILL employed by Apple anyway ... 2. I'm unclear on what happened to the original wall charger that came with iPhone originally. Not the cord -- the actual charger. You said the "original cord" didn't work but it actually sounds to me like the charger may be the problem (sporadically defective). Cheers, chas_m -- My essay for switchers and newbies
	QUOTE Thanks

chas_m #15 (permalink)
Member Since: Jan 22, 2010 Location: Victoria, BC Posts: 13,696 Mac Specs: 2009 MacBook Pro, Black speakers, Black Benq second monitor, black iPhone 4, Black 2012 iPad, etc.	01-18-2012, 04:02 AM Yeah, I think that Verizon store told you a bit of a lie. Cheers, chas_m -- My essay for switchers and newbies
	QUOTE Thanks

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jrandis04 #1 (permalink)
Member Since: Jan 12, 2012 Posts: 18	01-14-2012, 05:02 PM Have an iPhone 4 and when I plug it in, it says charger dont compatible or something to that extent. Ive replaced the cord twice and it still does not want to charge. What do I do?
	QUOTE Thanks

_Stormin #2 (permalink)
Member Since: Sep 25, 2011 Location: Seattle, WA Posts: 295 Mac Specs: 2011 MB Air Core i7 256GB, 2011 Mini with 8GB RAM, iPad 2, iPhone 4S, 2TB Time Capsule	01-14-2012, 05:10 PM Have you done a reset on the phone? Hold down the power and home button until the screen shows the Apple logo, and then release.
	QUOTE Thanks

jrandis04 #4 (permalink)
Member Since: Jan 12, 2012 Posts: 18	01-14-2012, 05:14 PM Nope didnt work.... Says chargine is not supported with this accessory! Ive been using this cord for months never had a problem
	QUOTE Thanks

_Stormin #5 (permalink)
Member Since: Sep 25, 2011 Location: Seattle, WA Posts: 295 Mac Specs: 2011 MB Air Core i7 256GB, 2011 Mini with 8GB RAM, iPad 2, iPhone 4S, 2TB Time Capsule	01-14-2012, 05:15 PM Is it an Apple cord, or an aftermarket? And are you charging from a wall plug or from a USB port?
	QUOTE Thanks

jrandis04 #6 (permalink)
Member Since: Jan 12, 2012 Posts: 18	01-14-2012, 05:16 PM Cord is an Apple suggested aftermarket from the Verizon store. Using a plug from a android phone due to the Apple factory never worked!
	QUOTE Thanks

_Stormin #7 (permalink)
Member Since: Sep 25, 2011 Location: Seattle, WA Posts: 295 Mac Specs: 2011 MB Air Core i7 256GB, 2011 Mini with 8GB RAM, iPad 2, iPhone 4S, 2TB Time Capsule	01-14-2012, 05:21 PM Apple suggested aftermarket? I didn't think that Apple recommended any 30 pin connector other than their own. I would take a good look at the cord for damage to the contacts. The phone is registering it being plugged in (hence the message) but not receiving power from it. Did you purchase the phone second hand? (On an entirely different note, if the phone is less than a year old, Apple will replace the wall plug for free.)
	QUOTE Thanks

jrandis04 #8 (permalink)
Member Since: Jan 12, 2012 Posts: 18	01-14-2012, 05:25 PM All I know is what the Verizon store told me. Ill look at the cord, see if I see anything. I bought the phone brand new in August.
	QUOTE Thanks

_Stormin #9 (permalink)
Member Since: Sep 25, 2011 Location: Seattle, WA Posts: 295 Mac Specs: 2011 MB Air Core i7 256GB, 2011 Mini with 8GB RAM, iPad 2, iPhone 4S, 2TB Time Capsule	01-14-2012, 05:45 PM OK. So there is some good news there. If you bought the phone new in August then you're still covered under warranty. The Apple cord, that came with the phone, should be replaced for free.
	QUOTE Thanks

jrandis04 #10 (permalink)
Member Since: Jan 12, 2012 Posts: 18	01-14-2012, 06:01 PM Well I have a genius bar appointment scheduled in an hour, we will see what they say
	QUOTE Thanks

jrandis04 #12 (permalink)
Member Since: Jan 12, 2012 Posts: 18	01-15-2012, 01:33 PM 1. the Verizon store said it was an Apple recommended cord, not Apple 2. The factory wall charger never worked to begin with.... Went to Apple last nite, got a new cord, charged the phone no problem. This morning the phones used 50% of the battery in 3 hours with hardly any usage of the phone and now the replacement cord will not work, phone keeps chirping when plugged in
	QUOTE Thanks

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rabbitjetta #13 (permalink)
Member Since: Nov 08, 2010 Location: Indiana Posts: 879 Mac Specs: 13" Retina Pro, iPhone 5, iPad 4, iPod touch 3-5, iMac 27	01-15-2012, 02:39 PM Go back to the apple store and get a replacement iphone. sounds like you have a bad dock connector and or battery.
	QUOTE Thanks

jrandis04 #14 (permalink)
Member Since: Jan 12, 2012 Posts: 18	01-16-2012, 08:13 PM They sold me a new cord with a wall plug, its working so far.... Thanks
	QUOTE Thanks