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  1. #1


    Member Since
    Jan 12, 2012
    Posts
    18
    Iphone wont charge
    Have an iPhone 4 and when I plug it in, it says charger dont compatible or something to that extent. Ive replaced the cord twice and it still does not want to charge. What do I do?

  2. #2

    _Stormin's Avatar
    Member Since
    Sep 25, 2011
    Location
    Seattle, WA
    Posts
    295
    Specs:
    2011 MB Air Core i7 256GB, 2011 Mini with 8GB RAM, iPad 2, iPhone 4S, 2TB Time Capsule
    Have you done a reset on the phone?

    Hold down the power and home button until the screen shows the Apple logo, and then release.

  3. #3


    Member Since
    Jan 12, 2012
    Posts
    18
    Ill try it.....

  4. #4


    Member Since
    Jan 12, 2012
    Posts
    18
    Nope didnt work.... Says chargine is not supported with this accessory! Ive been using this cord for months never had a problem

  5. #5

    _Stormin's Avatar
    Member Since
    Sep 25, 2011
    Location
    Seattle, WA
    Posts
    295
    Specs:
    2011 MB Air Core i7 256GB, 2011 Mini with 8GB RAM, iPad 2, iPhone 4S, 2TB Time Capsule
    Is it an Apple cord, or an aftermarket?

    And are you charging from a wall plug or from a USB port?

  6. #6


    Member Since
    Jan 12, 2012
    Posts
    18
    Cord is an Apple suggested aftermarket from the Verizon store. Using a plug from a android phone due to the Apple factory never worked!

  7. #7

    _Stormin's Avatar
    Member Since
    Sep 25, 2011
    Location
    Seattle, WA
    Posts
    295
    Specs:
    2011 MB Air Core i7 256GB, 2011 Mini with 8GB RAM, iPad 2, iPhone 4S, 2TB Time Capsule
    Apple suggested aftermarket? I didn't think that Apple recommended any 30 pin connector other than their own.

    I would take a good look at the cord for damage to the contacts. The phone is registering it being plugged in (hence the message) but not receiving power from it.

    Did you purchase the phone second hand?

    (On an entirely different note, if the phone is less than a year old, Apple will replace the wall plug for free.)

  8. #8


    Member Since
    Jan 12, 2012
    Posts
    18
    All I know is what the Verizon store told me. Ill look at the cord, see if I see anything. I bought the phone brand new in August.

  9. #9

    _Stormin's Avatar
    Member Since
    Sep 25, 2011
    Location
    Seattle, WA
    Posts
    295
    Specs:
    2011 MB Air Core i7 256GB, 2011 Mini with 8GB RAM, iPad 2, iPhone 4S, 2TB Time Capsule
    OK. So there is some good news there. If you bought the phone new in August then you're still covered under warranty. The Apple cord, that came with the phone, should be replaced for free.

  10. #10


    Member Since
    Jan 12, 2012
    Posts
    18
    Well I have a genius bar appointment scheduled in an hour, we will see what they say

  11. #11


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
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    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    No disrespect intended, but several aspects of this story seem fishy.

    1. Nobody employed by Apple would EVER recommend a third-party plug. Well, nobody STILL employed by Apple anyway ...

    2. I'm unclear on what happened to the original wall charger that came with iPhone originally. Not the cord -- the actual charger. You said the "original cord" didn't work but it actually sounds to me like the charger may be the problem (sporadically defective).

  12. #12


    Member Since
    Jan 12, 2012
    Posts
    18
    1. the Verizon store said it was an Apple recommended cord, not Apple
    2. The factory wall charger never worked to begin with....

    Went to Apple last nite, got a new cord, charged the phone no problem. This morning the phones used 50% of the battery in 3 hours with hardly any usage of the phone and now the replacement cord will not work, phone keeps chirping when plugged in

  13. #13

    rabbitjetta's Avatar
    Member Since
    Nov 08, 2010
    Location
    Indiana
    Posts
    967
    Specs:
    Main-11" Air, iPhone 6+, iPad Mini 3, Hi-Fi Extras- Too many to count
    Go back to the apple store and get a replacement iphone. sounds like you have a bad dock connector and or battery.

  14. #14


    Member Since
    Jan 12, 2012
    Posts
    18
    They sold me a new cord with a wall plug, its working so far.... Thanks

  15. #15


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Yeah, I think that Verizon store told you a bit of a lie.

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