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  1. #1

    Member Since
    Jul 31, 2011
    Unhappy iTunes won't recognize iPhone backup file
    I have a backup file from my iPhone 3gs that is not being recognized by itunes for some reason. I recently purchased a new iPhone 4 so I need to transfer all the stuff. It doesn't show up as an option but my girlfriend's backup does.

    Does anyone have any idea why this is and how I can resolve this?


  2. #2

    dauber's Avatar
    Member Since
    Feb 14, 2008
    MacBook(3,1): C2D 2.2ghz, 4g RAM, 10.7.5; iMac(12,1): 2.5ghz i5, 16gb RAM, 10.9.1; iPhone5S iOS7.04
    Does your girlfriend also have an iPhone 4??

    The reason I'm asking is that part of me thinks that when you do a backup, iTunes may just do a straight dump of the phone, meaning that every byte has to be in a certain place. And since the iPhone 4 and iPhone 3GS are different models, that means they don't line up properly, know what I mean? Basically, round peg in a square hole...

    I could be wrong, though.

  3. #3

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Mac Mini i5 (2014 High Sierra), iPhone X, Apple Watch, iPad Pro 12.9, AppleTV (4)
    Did this copy of iTunes make the backup or have you transferred the file from somewhere else? Same version of iTunes?

    Please use the reputation system if you think you've been helped - bottom left of this post

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