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  1. #1


    Member Since
    Sep 02, 2009
    Posts
    10
    Specs:
    iMac 9.1 4GB / 640GB / 24"
    Apple ID email problems when updating apps
    There is/was 2 users on my iTunes, ex-husband's & mine. I had to get a replacement iPhone today as my old one died. I've transferred all my apps from iTunes to my new iPhone, but when attempting to 'update' the apps via the App Store app, it always asks to confirm the password (as usual) but the email that comes up is not mine, it's ex-husbands!

    I have signed him out completely in iTunes, and signed me in, and re-synced the iPhone... but the App Store app is still asking for his password, using his email.

    I don't know what to dooooooo!

  2. #2

    MYmacROX's Avatar
    Member Since
    Mar 17, 2009
    Posts
    3,625
    Specs:
    2008 15" MBP Yosemite, 2012 21.5" iMac Yosemite
    Do you still have apps or music or videos backed up to your computer that were purchased under his ID? It sounds like iTunes is trying to sync those with your iPhone and that's why it needs his password. In the dialog box that comes up, is there an arrow (upside down triangle) that you can click on to show you what apps or music or videos that it is trying to sync?
    64GB iPhone 6, 64GB iPad Air 2.

    Reminder: Please include your Mac's specs. This will make it much easier for the other members to assist you.

  3. #3


    Member Since
    Sep 02, 2009
    Posts
    10
    Specs:
    iMac 9.1 4GB / 640GB / 24"
    Yeah the apps it wants to update are all mine. They *may* have been on his too, but are mine... And they're in my iTunes when I log in.

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