09-11-2010, 02:44 AM

The previous iPhone4 lens scratch thread got closed due to bickering. So I started a new one to say Yes the lens will scratch. Even if nothing else has scratched. I have babied my phone, and used an Apple bumper since day 1. However, i do put it in a <very clean> pocket. Since i have done nothing else that would touch the lens, it has to be the pocket environment that is scratching the lens. Further, the bumper seems to be protecting the left side of the lens nearest the bumper. All the scratches are on the right side of the lens, and vertical, supporting the into and out of the pocket theory.
So, since i bought this largely for the excellent camera, i brought it to the Apple store today to see what they could do. The sales guy tells me it is no big deal and shows me his lens. My lens had some light scratches across the right side. HIS lens was scratched all to heck! He claims it still takes good pictures, and it does not matter if it has scratches. We argue for a while, and i ask for the manager. The manager gives me a new phone.
They both suggest a full thick case with the hole cutouts for the camera (like the Otterbox) if i want to keep from scratching my new lens.
This is a real deal, and the people who say they don't have scratched lenses must have put it into a lens-protecting case when they first got the phone.
This camera lens will most definitely scratch.
Protect it from day 1 if you are a camera nut like me.
thanks for reading so far, i'm impressed you are still here!

09-11-2010, 02:04 PM

Glad to hear you were able to get a new iPhone. Another plus for Apple service! And thanks for posting back about the lens scratches. Hopefully others who own an iPhone will learn from this and protect theirs.

09-11-2010, 03:15 PM

FYI the Apple ppl really don't want to give you a new phone. They claim it is cosmetic damage and $200 to fix.

09-11-2010, 03:51 PM

As long as this thread remains civil with no Name calling, insulting, or trolling, it will remain open. That is why the other was closed.

frugalbrutus, thanks for the report and the information.

09-11-2010, 04:01 PM

Originally Posted by sonoluminescent

FYI the Apple ppl really don't want to give you a new phone. They claim it is cosmetic damage and $200 to fix.

Yep, that is what the first technician was saying. I was arguing with him, and finally asked for the manager. The manager was very quick to offer a new phone. Nice, that is what i "expected" from all the good things I have heard about apple, but was still weird and disappointing to have the strange argument with the first guy. The first guy treated me like crap, the manager treated me like a king. I do think Apple should rethink, or retrain, the first level of support people, at least at my store...

09-11-2010, 04:01 PM

Originally Posted by dtravis7

As long as this thread remains civil with no Name calling, insulting, or trolling, it will remain open. That is why the other was closed.

frugalbrutus, thanks for the report and the information.

That's cool. I appreciate a well moderated forum. Thanks!

09-11-2010, 05:21 PM

But that doesn't mean you cant sweet talk them into doing it. Just a heads up for everyone.
Also, thank you OP. Seemed like no one else believed me. And yes , it greatly affect picture quality. Mine were so fuzzy the pictures just looked terrible.

09-12-2010, 12:55 AM

So does this mean that the new iPod touch will be affected as well? If that's the case (no pun intended) I'll be sure to spring for a case!

09-12-2010, 10:11 AM

Originally Posted by Chris H.

So does this mean that the new iPod touch will be affected as well? If that's the case (no pun intended) I'll be sure to spring for a case!

that's a good question. it could be one of those things where they've fixed it quietly, the problem being that you can't tell what kind of glass is over the lens just by looking at it.

09-15-2010, 12:58 AM

Well, a case does seem to be a good idea. I bought the Otterbox, and it doubles (or more) the thickness of the phone, but there is no way the lens will get scratched in this case. But i think the thinner cases that have protection all the way around the lens would probably be just fine too. It probably just needs something to keep the table top and the pocket material from rubbing against the lens, and a little bit of case material around the lens is likely enough.