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  1. #1

    Member Since
    Jul 16, 2010
    Unhappy Carrier can't unlock my iphone

    I am in the UK and have an iphone 3GS which I purchased as a Pay as You Go in November 2009 from Orange. I ported my number from my previous carrier on the day I registered the phone. I later decided to move to a contract, & after various problems was issued with a replacement sim.

    Yesterday I asked Orange to unlocked my phone (cost is 20). They said I can't get it unlocked unless I can tell them the original phone number that was issued with the PAYG sim. I don't have that sim anymore so can't give them the information. They say Apple won't let them unlock with out this original phone number.

    They say their records don't show the original phone number, even though I have given them the imei & serial numbers and I purchased from their online store.

    Has anyone come across this before? I feel I am being fobbed off, but knowing how funny Apple can be, am not sure whether to believe Orange or not.

    Any advice to get this resolved would be appreciated.


  2. #2

    MyBrokeniPhone's Avatar
    Member Since
    Jul 22, 2010
    United Kingdom
    MacBook Pro 13", 3Gs, iTouch and iClassic.
    That seems a bit odd to me.

    I have a couple spare 'emergency' PAYG sims and for each one I had to register all my details with the carrier so they should have this on file?

    Perhaps you know of someone with an old message from your original phone number?


  3. #3

    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    The Republic of Neptune
    Call Apple and see what they can do. They can unlock it themselves, from what I understand.

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac Adware Removal Guide | Uninstall MacKeeper
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  4. #4

    Member Since
    Jul 16, 2010
    Just got off of the phone to Orange and this time they managed to find the original number. They have put the unlock request through to Apple, so just got to wait now.

    Why they couldn't do that first time round I will never know.


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