Results 1 to 11 of 11
  1. #1


    Member Since
    Jun 24, 2009
    Posts
    4
    please help!!!!!!!!
    im a total computer failure, and can barely turn one on
    just got my new iphone in the mail and have never started one myself
    normally i get it in the store and the ppl start it and all i have to do is sync my old and then sync the new
    now i am having major issues
    did a sync on my old phone. plugged in the new and it asks for billing zip and last 4 of social
    i keep doing it and it keeps telling me im timing out of my session
    any idea whats going wrong here???

  2. #2

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,609
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 6S, iPod Nano 7th GeniPad 3
    If you have a AT&T or Apple store nearby..stop by and they'll have you up and running in no time..

    Regards

  3. #3


    Member Since
    Jun 24, 2009
    Posts
    4
    thanks...
    i just wanted to be able to get it up and running myself, but i will probably break it anywayz

    i suck
    fingers crossed they can help me

  4. #4

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,609
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 6S, iPod Nano 7th GeniPad 3
    I presume you are going through the activation process..you should be able to call AT&T and have them help you as well..

    Not having gone through the process myself (bought used iPhone) I can't provide any specific help to you..

    Regards

  5. #5

    Slydude's Avatar
    Member Since
    Nov 15, 2009
    Location
    North Louisiana, USA
    Posts
    10,445
    Specs:
    2.8 GHz MacBook Pro 10.11, 8 GB mem, iPhone 6+
    How often has this happened? Someone with more iPhone experience than I have will chime in if I am wrong but I think this can happen if the servers (computer) handling account setup are swamped.
    Sylvester Roque Former Contributing Editor About This Particular Macintosh

    "Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling

  6. #6

  7. #7


    Member Since
    Jun 24, 2009
    Posts
    4
    i think it was my fault from the beginning
    apparently there were instructions in the box...to be honest, i repped the box open, snatched out my new phone and hopped in a cab for work
    took the advice about going to the at&t store and they got my phone activated
    NOW i cant sync the frickin thing
    maybe i did the original sync wrong cause all i have is music, no app or contacts or anything else
    i can see the apps in my itunes library, but they wont go on my new phone
    i tried syncing a few times and all i get are the standard apps and nothing else
    im now afraid to plug my old phone back in in case i lose the info ive got stored on there...
    ive had iphones since the very first one and have synced a million times...why is this happening???
    i want to cry
    i know it sounds dramatic, but its my birthday and it sucks
    sorry to be a drama queen

  8. #8


    Member Since
    Jul 09, 2010
    Posts
    78
    Does your phone appear in iTunes? If so, have you tried dragging and dropping the apps into the phone? or just sync them? make sure to check all of your tabs and that you have all the right sync options checked.

    Theres a way to copy your backup. I can't remember what the folder/file is called but when you find it you can just copy it wherever (desktop) and then fiddle with plugging your old phone in again.

  9. #9


    Member Since
    Jun 24, 2009
    Posts
    4
    i dont even see syncing options anymore...
    aaand now i doont wanna plug the old phone back in in case it clears it out of info
    how do you get to the menu where it shows you your syncing options?

  10. #10

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,609
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 6S, iPod Nano 7th GeniPad 3
    The sync options only show up when the device (iPod, iPhone) is detected by iTunes..otherwise you won't see anything..

    Regards

  11. #11


    Member Since
    Jul 09, 2010
    Posts
    78
    Quote Originally Posted by Red505 View Post
    i dont even see syncing options anymore...
    aaand now i doont wanna plug the old phone back in in case it clears it out of info
    how do you get to the menu where it shows you your syncing options?
    Open iTunes. Plug in the new iPhone. On the left side of your screen, you should see your iPhone under devices. Mine says "Jake's iPhone". When you see it, click on it. Then on the main screen there will be a row of tabs at the top. Click on each one and look at the sync options. It's fairly straightforward, though a little long for me to type up a step by step. You should be able to figure most of it out, but if you do have questions just ask.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •