Results 1 to 14 of 14
  1. #1


    Member Since
    Sep 08, 2007
    Posts
    41
    I cracked the screen on my iPhone, will they replace it?
    I bought the new 3GS black 32gb iphone - after Owning both previous models..

    I purchased it for 700$ (I wasn't eligable) at AT&T and everything went well - the guy unwrapped the box, showed me all the differences, and put it all together again.

    I work alot so for just over a day I hadn't gotten a chance to play with my new 700$ toy and had been using my crappy work phone.

    I went to open the box to start enjoying my new phone with all its new upgrades and it fell right out of the box and the screen cracked slightly and it's ruined my entire day.

    If I were to bring in the phone into the apple store tommarow what are the chances of them being kind enough to let me walk out of the store with a brand new one?

    I have not even used it for a day,

    Are my chances good or not?

  2. #2

    skye's Avatar
    Member Since
    Sep 12, 2006
    Location
    Twin Cities, MN
    Posts
    1,224
    Specs:
    Macbook 2.0ghz coeduo 1GB RAM 80 GB HD SuperDrive
    i think even if you didn't buy it from att that you still have a warranty on it.
    Blog- My random musings as I document the spiritual changes I go through.

    "And now these three remain: faith, hope and love. But the greatest of these is love." 1st Corinithians 3:13

  3. #3


    Member Since
    Sep 08, 2007
    Posts
    41
    That covers cracked screens? A day old?

    I see people get handed new ones as solutions to these problems all the times..

    what are my chances of walking out of the store with a brand new sealed in box one? I paid 700 dollars for it and because the guy put it back together wrong probably it came flying out of the box and cracked the screen.

    It' hasnt been a day..

    Will they just give me a new one and let me on my merry way or is this going to be a battle

  4. #4


    Member Since
    Sep 08, 2007
    Posts
    41
    PLEASE

    I need my mind at ease

    There is no way apple would make a long-time dedicated customer pay 950$ for a iphone..

    700 for the phone
    250 for the screen fix..

    PLEASE someone tell me what the true deal ishere i'm freaking out I've had every generation iphone and macbook laptops..

    PLEASE

  5. #5

    skye's Avatar
    Member Since
    Sep 12, 2006
    Location
    Twin Cities, MN
    Posts
    1,224
    Specs:
    Macbook 2.0ghz coeduo 1GB RAM 80 GB HD SuperDrive
    just bring it in and relax.

    if you are honest with them, it will help your chances a lot. don't forget to mention your history of being a long time apple customer as well.
    Blog- My random musings as I document the spiritual changes I go through.

    "And now these three remain: faith, hope and love. But the greatest of these is love." 1st Corinithians 3:13

  6. #6

    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
    Posts
    19,782
    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    Quote Originally Posted by BmwM3AF View Post
    PLEASE

    I need my mind at ease
    As much as someone may have had similar experiences, no one will likely have had your exact experience. Do as skye has recommended - bring it in and find out. There is no point in asking us how it will/should go if you haven't tried for yourself.

    Quote Originally Posted by BmwM3AF View Post
    what are my chances of walking out of the store with a brand new sealed in box one? I paid 700 dollars for it and because the guy put it back together wrong probably it came flying out of the box and cracked the screen.
    I wouldn't mention that at all. Accusing someone of something when you are trying to get their help is going to be more detrimental than anything. Just be polite, non-confrontational and clear in your explanation of what happened.
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
    M-F Blog :: Write for the blog
    Writing a Quality Post

  7. #7

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,872
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    NOTE: Thread moved to appropriate forum. Not just anything goes in Anything Goes
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  8. #8

    torbjoern's Avatar
    Member Since
    May 30, 2009
    Posts
    107
    Specs:
    MacBook Air 13" Ultimate (2010)
    How could the iPhone fall out of the box when you opened it? Were you holding the box upside-down or something?

  9. #9

    Calijoefornia's Avatar
    Member Since
    Jul 19, 2009
    Location
    Massachusetts
    Posts
    121
    The worst they can do is charge you 199 for a replacement/repair. Given the fact that you've paid dearly to have the iPhone (and every variation released), they may work with you on it. Just be real with them on the fact that you never even used it, they may hook you up for cheaper than 199.

  10. #10

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,872
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  11. #11


    Member Since
    Aug 11, 2009
    Posts
    1
    Believe it or not I ran over my iPhone with my car and smashed the screen I had to spend sadly ;|

    Im feeling for you bro
    I love my iPhone!

  12. #12


    Member Since
    Nov 12, 2008
    Posts
    23
    they will charge you at least 200 to replace the screen. i heard this when a kid came in the apple store with his iphone AND touch while i was there, both with the screens shattered..


    i dont know how this kid shattered both screens.
    iphone 3g, 13'' macbook

  13. #13

    Dnasty777's Avatar
    Member Since
    Aug 13, 2009
    Location
    Upstate NY
    Posts
    13
    Specs:
    8gig iPhone 3g; 2.0Ghz Mini
    My buddy stepped on my phone while it was in my backpack. I had to pay the $200 for a replacement. I'll be surprised if they cover it.
    --Dave--

  14. #14


    Member Since
    Aug 19, 2008
    Posts
    145
    buy the front panel (digitizer) for $30 and fix it yourself....takes like 1 hour to do.....just replaced mine on my 3G....piece of cake!

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. iphone 3g with cracked screen
    By RustProofCorn in forum iPhone Hardware and Accessories
    Replies: 3
    Last Post: 06-02-2010, 04:14 PM
  2. Iphone 3gs cracked screen?
    By incisexsoul in forum iPhone Hardware and Accessories
    Replies: 11
    Last Post: 04-08-2010, 09:17 AM
  3. iPhone 3gs cracked screen
    By bakara in forum iPhone Hardware and Accessories
    Replies: 4
    Last Post: 01-12-2010, 05:04 PM
  4. cracked iphone screen
    By starchyyy in forum iPhone Hardware and Accessories
    Replies: 2
    Last Post: 06-11-2009, 12:25 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •