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iPhone Hardware and Accessories Discuss iPhone hardware

constant crashing/restarting?!?!


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Waterpolo820

 
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So for the past 16 hours or so my iPhone 3G has been constantly restarting/crashing. I called Apple Care and they have no idea. I have restored it about 15 times so far, and every time it crashes during the restore!! And for the past 6 hours or so I have been watching it, and it is averaging about 1 crash/restart every 3 minutes! I am really fed up with it, but it is getting quite funny. I recorded about the last half hour to show the Geniuses tomorrow, and I hope they aren't as stumped as Apple Care was/is. Who knows maybe I'll get a new one, (cause my keys accidently scratched the back the one I have right now)

Any ideas? Or anybody having the same problem??

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bargsbeer

 
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Did you try restoring the phone in DFU mode? also is the power button obstructed?
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Waterpolo820

 
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Yea did the DFU mode restore, and nothing.. I guess I don't really understand by what you mean as it being obstructed?? But it is like any other power button.

Another thing to add to the list: -It doesn't seem to crash as often when it is off the dock

-And when it is off the dock, it is extremely laggy. Like 5-6 seconds after you slide your finger across the screen to get the app screen. And I haven't dared tried opening an app, in fear that it will crash again..

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bargsbeer

 
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It sounds like a trip to Apple is in order.
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Waterpolo820

 
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Yup... 5:40 tomorrow... we'll see what they say.. Thanks

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Waterpolo820

 
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So basically this is what happened when I went to the apple store:

Me: Hi, My iPhone 3G has been randomly crashing about every 3 minutes for the past day.
Genius: Ok, lets see what we can do. (I give him my iPhone, and he plugs it in.) Oh, well it looks like there is an error, and I have never seen this before. (He asks some one next to him about it, and the same answer)
Me: Ok so what's the next step?
Genius: Well I'm just going to replace it for you. Go ahead and sign this and you will be on your way.
Me: Ok, thats great. Thank you. (I sign it, and at the same time he is activating my new iPhone)
Genius: Ok here you go.
Me: Wow, thank you so much! Once again I am overly impressed with Apple's customer service!
Genius: Thanks, have a nice day!
Me: You too! thank you again!

And thats it, took about 6 minutes in total. And now I have a brand new iPhone. I am a bit depressed though, cause the one i turned in was the result of me standing in line for over 10 hours on release day.

But all in all, it wasn't a hassle at all.

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Waterpolo820

 
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Well it is happening with the new iPhone too.... so I think a file on my MBP is corrupt or something... This is so frustrating.

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mycool.j

 
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Have you thought about restoring the phone's firmware using a friends computer to see if your computer is the cause?
I wouldn't think that your MBP could corrupt an iphone?
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Waterpolo820

 
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Yea, when I said that I meant iTunes having a corrupt file.(Which I guess talking to the Genius today, can happen) I actually didn't even think about trying it with my iMac. So basically I took it back in today, and got another iPhone, I really didn't want to, it feels like I'm ripping Apple off, but the Genius said don't worry about it. It actually turns out yesterday when I took my MBP in the Genius used didn't set it as a new phone. He used the back up from the old phone, so thats why it was doing the same thing. So now it is totally fixed.

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I will be extraordinary"
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