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  1. #1


    Member Since
    Sep 24, 2008
    Posts
    9
    Second iphone connection problems
    Hi
    My husband connected his iphone to My imac (under his own account log in) with no problems, i just got my iphone today but cant seem to sync it with itunes and activate it !....this is under my own, separate imac account.....i'm sure there must be an easy solution....i just dont know what it is !!!

    Any body help ?

    Thanks in advance

  2. #2

    Soulwar's Avatar
    Member Since
    Jan 27, 2008
    Location
    Estero, FL
    Posts
    1,515
    Specs:
    iMac 17" 1Ghz G4  iPhone 3G  10.5.5
    Try restarting the iMac with the iPhone connected, then log in.
    When all else fails, try everything!
    The Rep System and you.
    Life's a joke...If you're not laughing, then you didn't get it.

    June 2008


  3. #3


    Member Since
    Sep 24, 2008
    Posts
    9
    Thanks for the advice
    No luck unfortunately......i plug it in to the mac but itunes just wont open....if i open it manually there is no iphone recognized !?

    Typical ! you wait so long for a gadget....when you get it, you cant make the thing work !!! just my luck

  4. #4

    Soulwar's Avatar
    Member Since
    Jan 27, 2008
    Location
    Estero, FL
    Posts
    1,515
    Specs:
    iMac 17" 1Ghz G4  iPhone 3G  10.5.5
    Is the iPhone charged and does it charge?
    Are you using the USB in the back of the Mac?
    Have you tried his cable or his account?
    Do you have another PC to try? (or a friends?)
    Sorry if the qustions are odd, trying to figure why one would work and not the other...
    When all else fails, try everything!
    The Rep System and you.
    Life's a joke...If you're not laughing, then you didn't get it.

    June 2008


  5. #5


    Member Since
    Sep 24, 2008
    Posts
    9
    Quote Originally Posted by Soulwar View Post
    Is the iPhone charged and does it charge?
    Are you using the USB in the back of the Mac?
    Have you tried his cable or his account?
    Do you have another PC to try? (or a friends?)
    Sorry if the qustions are odd, trying to figure why one would work and not the other...
    It's charged fully
    yes, the port at the back of the mac
    I've tried his lead and account and i've even used my old pc too
    and no, the questions are perfectly valid....its just an odd thing to happen, i think i'll just call up my service provider in the morning and let them try and figure it out ...after i've tried again of course !

    Thank you

  6. #6

    Soulwar's Avatar
    Member Since
    Jan 27, 2008
    Location
    Estero, FL
    Posts
    1,515
    Specs:
    iMac 17" 1Ghz G4  iPhone 3G  10.5.5
    Sorry it's not working for you. I know how you feel!
    If his works and not yours, then definitely have it looked at.

    Also try to put it recovery mode. Turn it off then Press and HOLD the Home button, then plug it in to your iMac. Continue to hold the home button, until you see the Dock cable pointing to the iTunes icon. Then open iTunes, if it's not already. If all goes well, it will show up for it to be restored.
    When all else fails, try everything!
    The Rep System and you.
    Life's a joke...If you're not laughing, then you didn't get it.

    June 2008


  7. #7


    Member Since
    Sep 24, 2008
    Posts
    9
    Hi
    I've just done (or am in the process of doing the restore)
    itunes suddenly recognized there was a phone present!

    i'll let you know how it goes !
    Good start tho !

    Thanks for the tip

  8. #8


    Member Since
    Sep 24, 2008
    Posts
    9
    Noooooooo !@*!
    Now it's totally broken !
    itunes now gives me an error message " the iphone could not be restored, an unknown error occurred (1611)
    and the phone is stick on the tunes/ usb lead image ...halfway through a restore

    Great !...im off to cry into my pillow

  9. #9

    Soulwar's Avatar
    Member Since
    Jan 27, 2008
    Location
    Estero, FL
    Posts
    1,515
    Specs:
    iMac 17" 1Ghz G4  iPhone 3G  10.5.5
    Have you tried holding the power and home button together? It normally forces it to power off. (takes 5-10 sec) if so, you may be able to try the restore again.

    I'm sorry your having so many problems. The good news, if the phone won't work, Apple will replace it. Not what you want to hear right now, but it's better to find out sooner than later... Is there a local Apple store near you?

    Let me know what happens?
    When all else fails, try everything!
    The Rep System and you.
    Life's a joke...If you're not laughing, then you didn't get it.

    June 2008


  10. #10


    Member Since
    Sep 24, 2008
    Posts
    9
    Hello again

    Well....things are much brighter after a good nights sleep !

    I feel very stupid !!!!
    I think i've identified the problem !.....i left my itunes open on my work mac (what an idiot!!) i think this was the cause of all my problems.....as soon as i arrived at work i plugged my phone in to finish the restore process, no problem, the phone is ready to be activated too !

    Now before i do this i have one more question.
    If i sync/activate my phone on my work machine (running my itunes account) will it then sync ok with my account/machine at home ? ....providing that i remember to shut down itunes on on the work machine ?!

    P.S Soulwar, thank you so much for your invaluable help last night, a pleasure to deal with a decent forumer !

    Thank you so much.....now if you can just send some of that Florida sun my way too!!

  11. #11

    Soulwar's Avatar
    Member Since
    Jan 27, 2008
    Location
    Estero, FL
    Posts
    1,515
    Specs:
    iMac 17" 1Ghz G4  iPhone 3G  10.5.5
    Quote Originally Posted by Jemima View Post
    Hello again

    Well....things are much brighter after a good nights sleep !

    I feel very stupid !!!!
    I think i've identified the problem !.....i left my itunes open on my work mac (what an idiot!!) i think this was the cause of all my problems.....as soon as i arrived at work i plugged my phone in to finish the restore process, no problem, the phone is ready to be activated too !

    Now before i do this i have one more question.
    If i sync/activate my phone on my work machine (running my itunes account) will it then sync ok with my account/machine at home ? ....providing that i remember to shut down itunes on on the work machine ?!

    P.S Soulwar, thank you so much for your invaluable help last night, a pleasure to deal with a decent forumer !

    Thank you so much.....now if you can just send some of that Florida sun my way too!!
    Really glad to hear things are working out for you!

    To answer your question, you can activate on any computer and then sync with another later.

    As far as using one account on 2 computers, I do the same myself. One for music and the other for contacts, calender, mail, etc...

    You'll have options to select what you want to sync and what you don't. Select your iPhone in iTunes and on the main page, go thru your options before you sync.

    And thanks for the kind words! Sunshine on the way!!
    When all else fails, try everything!
    The Rep System and you.
    Life's a joke...If you're not laughing, then you didn't get it.

    June 2008


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