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iPad Hardware and Accessories Discuss the iPad hardware and accessories

iPad mini, 5th gen iPod touch not showing up in iTunes.


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Chris H.

 
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Member Since: Oct 03, 2009
Location: Rio Rancho, NM
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At the moment, neither my iPad mini (iOS 7.0.4) nor my 5th gen iPod touch (iOS 7.0.4) will show up in iTunes (version 11.1.4).

I've ran iTunes Diagnostics, followed Apple's support article about restarting the iPod and Apple Mobile Device services, still cannot get them to show up in iTunes.

The computer OS I'm running is Windows 8.1, and both the iPad and iPod touch show up in Windows Explorer and Device Manager.

Are there any other methods available that I can utilize to fix this problem?

 iPad mini 1st gen - iOS 7.1.2
 iPod touch 5th gen - iOS 7.1.2
 Mac mini Server M10 - OS X 10.9.4
 MacBook Uni L09 - OS X 10.10 PB1
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chscag

 
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Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

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That's a tough one. If both show up Windows Explorer and Device Manager, they should be picked up by iTunes. I haven't used iTunes in Windows for ages so I can't really help with the options. As a last resort, you can always go to Control Panel Add Remove software, uninstall iTunes and then reinstall.
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Chris H.

 
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Member Since: Oct 03, 2009
Location: Rio Rancho, NM
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Chris H. is a jewel in the roughChris H. is a jewel in the rough
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Quote:
Originally Posted by chscag View Post
As a last resort, you can always go to Control Panel Add Remove software, uninstall iTunes and then reinstall.
I won't lose my CD-ripped music, or iDevice backups, will I? It's been ages since I last had to reinstall iTunes because of a problem.

 iPad mini 1st gen - iOS 7.1.2
 iPod touch 5th gen - iOS 7.1.2
 Mac mini Server M10 - OS X 10.9.4
 MacBook Uni L09 - OS X 10.10 PB1
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chscag

 
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Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
You won't lose the CD ripped music but the backups may well be gone - that I'm not sure of. Before uninstalling iTunes, make a backup of your Windows installation. If you're running Windows via a Boot Camp dual boot, use WinClone. If you're running Windows on a PC use something like Easus, Acronis, or Ghost to make a clone backup.
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Chris H.

 
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Member Since: Oct 03, 2009
Location: Rio Rancho, NM
Posts: 2,599
Chris H. is a jewel in the roughChris H. is a jewel in the rough
Mac Specs: late 2009 MacBook - 10.9

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I dunno why I didn't mention this in the original post, but every time I connect either the iPad or the iPod touch through the lightning cables, they keep asking me if I want to Trust This Computer. I keep tapping "Trust" no matter what.

Could this be a driver issue?

 iPad mini 1st gen - iOS 7.1.2
 iPod touch 5th gen - iOS 7.1.2
 Mac mini Server M10 - OS X 10.9.4
 MacBook Uni L09 - OS X 10.10 PB1
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