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  1. #1

    rfe959's Avatar
    Member Since
    Dec 12, 2009
    Location
    Kansas, U.S.A.
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    Macbook 2,1, Macbook Pro 5.1, (2) iphone 4S's, (2) iPad Mini's, Apple TV, MacBook Pro 9.2
    iPad Mini with a nick...
    Hello all,

    I purchased 2 iPad Mini's for my wife and I last Monday the 11th. White/silver for her and black/slate for myself. I finally got around to opening mine today Sunday the 17th. This iPad has a nick on the left side where the Smart Cover wraps around the back. This was not a used or open-box item and I did not move from my spot on the couch while opening the box from the plastic. My wife calls me crazy as I do find my self to be Obsessive Compulsive but this is a brand new product. I just like my things taken care so they at least last until she gets bored with them.

    My question is... Would you return this?

    I purchased Apple care but this was beyond anything we've done. The funny thing is that the salesman stated that the white/silver didn't show scratches like the black/slate model. I always check out my new electronics before use so I can tell if my wife has been using mine. She is quite careless with all of her property. I guess she knows I'll replace it.

    Thanks for any input,
    rfe959

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,264
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    My question is... Would you return this?
    You bet. A new item should be in perfect condition. Return it.

  3. #3

    CrimsonRequiem's Avatar
    Member Since
    Jul 24, 2008
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    6,004
    Specs:
    MBP 2.3 Ghz 4GB RAM 860 GB SSD, iMac 3.4 GHz Intel Core i7 32GB RAM, Fusion Drive 1TB
    Quote Originally Posted by rfe959 View Post
    Hello all,

    I purchased 2 iPad Mini's for my wife and I last Monday the 11th. White/silver for her and black/slate for myself. I finally got around to opening mine today Sunday the 17th. This iPad has a nick on the left side where the Smart Cover wraps around the back. This was not a used or open-box item and I did not move from my spot on the couch while opening the box from the plastic. My wife calls me crazy as I do find my self to be Obsessive Compulsive but this is a brand new product. I just like my things taken care so they at least last until she gets bored with them.

    My question is... Would you return this?

    I purchased Apple care but this was beyond anything we've done. The funny thing is that the salesman stated that the white/silver didn't show scratches like the black/slate model. I always check out my new electronics before use so I can tell if my wife has been using mine. She is quite careless with all of her property. I guess she knows I'll replace it.

    Thanks for any input,
    rfe959
    Yes I would in fact I have done it twice.

    Had it for less than a week and I noticed chunks of the iPad Mini was falling out. Looked like someone had taken a hack saw to it.



    Quote Originally Posted by chscag View Post
    You bet. A new item should be in perfect condition. Return it.
    Agreed.
    死神はリンゴしか食べない。

  4. #4


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
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    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    You have a no-questions-asked return policy for a reason. Sorry you got one that escaped QC, but yes you should return it.

  5. #5

    rfe959's Avatar
    Member Since
    Dec 12, 2009
    Location
    Kansas, U.S.A.
    Posts
    108
    Specs:
    Macbook 2,1, Macbook Pro 5.1, (2) iphone 4S's, (2) iPad Mini's, Apple TV, MacBook Pro 9.2
    Thanks for your replies. My wife was giving me a hard time on this issue until I started using hers.
    She is now on board with exchanging, maybe even upgrading to the 32gb.

    rfe959

  6. #6

    rfe959's Avatar
    Member Since
    Dec 12, 2009
    Location
    Kansas, U.S.A.
    Posts
    108
    Specs:
    Macbook 2,1, Macbook Pro 5.1, (2) iphone 4S's, (2) iPad Mini's, Apple TV, MacBook Pro 9.2
    I now have a new scratch and nick free iPad Mini. Thoroughly inspected before I made the return. The girl that helped me actually pointed out several other nicks that I hadn't noticed.

    Thanks all for the reassurance of my sanity,
    rfe959

  7. #7

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,264
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Glad to hear you have a new iPad Mini. Apple customer support is number 1!

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