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  1. #1

    Member Since
    Feb 23, 2013
    Ipad 2 will not restore.
    My wife has an ipad2 and the other day it froze on her and she did a reset by holding the Home button and the sleep button. What came on the screen was the plug into iTunes icon. I connected to iTunes and received it needed restored window.I tried several times and it appears to be trying,and says it is verifying the ipad with Apple. It runs for awhile the apple appears on the screen with the process line under it then it goes back to the plug into iTunes icon and says it can not be updated error 40. I have tried two PC laptops and my iMac with the same results. This is your basic ipad 2 16gb wifi.i have also tried the method of host file editing with Terminal on my iMac. Help

  2. #2

    bboggess's Avatar
    Member Since
    Nov 02, 2011
    Western NY
    late 2011 mac Mini, 2.3 GHz core i5, 8 GB 1333 MHz DDR3, Yosemite, Retina display iPad, Iphone 5S
    Bad cable perhaps? Some people are saying it is caused by security software blocking access to iTunes. Bad jailbreak? Missing mac address (would be a hardware problem). Here is some troubleshooting help from Apple.

    iTunes: Specific update-and-restore error messages and advanced troubleshooting


  3. #3

    Member Since
    Feb 23, 2013
    I am not familiar with jailbreak. I have tried to go into DFU mode and still nothing. All I know is that it froze while she was using it and now I can not get away from Plug into ITunes icon. I have gone through the process of downloading an iOS upgrade and install it then I get "This device is not eligible for upgrade".
    I have tried different cables with no success.

  4. #4

    chas_m's Avatar
    Member Since
    Jan 22, 2010
    Victoria, BC
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Sounds like it is well hosed. A trip to an Apple Store or Authorized Apple Service Provider is likely your next step.

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