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  1. #1

    yzfmik's Avatar
    Member Since
    Nov 27, 2009
    Great Apple customer service experience!
    I was half asleep when I ordered my iPad this morning (4:06am the order went in) and I forgot to select 2 day shipping ($12). I just called Apple Customer Support (got through in 20 min) and asked them if I could add the 2 day, and they added it for no additional charge! I told her I didn't mind paying since I forgot and she said "no, there won't be a charge". I though that was pretty cool!
     MacBook Pro 13" 2.4GHz
     MacBook Pro 13" 2.26GHz
     iMac 21.5" 3.06GHz /  iPod 30GB /  iPhone 5 32GB
     iPad 2 64GB / 3rd Gen iPad 64 GB/ iPad Mini 32GB

  2. #2

    tdll1313's Avatar
    Member Since
    Sep 14, 2008
    Mesa, az
    27 inch iMac i5 2.66 quad core processor. iPhone 4 32 gig, ATV2. MPB 17' quadcore
    Obviously, whenever you have a work force as large as Apple's you will have that one bad apple in the barrel, "see what I did there?". However, I have found with Apple that the barrel is much larger than other companies and that one bad apple is hard to find. I love their customer service and i love not being transferred to India.

  3. #3

    pigoo3's Avatar
    Member Since
    May 20, 2008
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.7.5
    Very Nice!

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  4. #4

    BrianLachoreVPI's Avatar
    Member Since
    Feb 24, 2011
    March 2011 15" MBP 2.3GHz i7 Quad Core 8GB Ram | Mid 2011 27" iMac 3.4 GHz i7 16 GB RAM 2 TB HDD
    Quote Originally Posted by tdll1313 View Post
    I love their customer service and i love not being transferred to India.
    Ditto! I've called 3 times since switching and have been amazed at how quickly I get transferred to a real person using an accent I can decipher. My last call to them - was such that it pretty much guaranteed a long term Apple customer here - assuming they don't evolve into µSoft down the road...

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