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iPad Hardware and Accessories Discuss the iPad hardware and accessories

Great Apple customer service experience!


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yzfmik

 
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I was half asleep when I ordered my iPad this morning (4:06am the order went in) and I forgot to select 2 day shipping ($12). I just called Apple Customer Support (got through in 20 min) and asked them if I could add the 2 day, and they added it for no additional charge! I told her I didn't mind paying since I forgot and she said "no, there won't be a charge". I though that was pretty cool!

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tdll1313

 
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Obviously, whenever you have a work force as large as Apple's you will have that one bad apple in the barrel, "see what I did there?". However, I have found with Apple that the barrel is much larger than other companies and that one bad apple is hard to find. I love their customer service and i love not being transferred to India.
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Very Nice!

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BrianLachoreVPI

 
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Quote:
Originally Posted by tdll1313 View Post
I love their customer service and i love not being transferred to India.
Ditto! I've called 3 times since switching and have been amazed at how quickly I get transferred to a real person using an accent I can decipher. My last call to them - was such that it pretty much guaranteed a long term Apple customer here - assuming they don't evolve into µSoft down the road...
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