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  1. #1

    Nighthawk4's Avatar
    Member Since
    Jul 14, 2008
    Location
    UK
    Posts
    786
    Specs:
    iMac 2.66 GHz 20", iPad Mini2 32GB, iPhone6 64GB, Watch Sport 42mm Black, iPad Air 2 128GB
    Falling Down moment
    Very frustrating.

    My iPad still does not work on 3G. It says 'Orange' with a full signal, but no '3G' or 'E' or the little circle and it doesn't actually connect to anything.

    The setup in iTunes happened in the Apple store, as part of the personal setup service. Since then, I called the number for Orange and gave the details, although oddly enough they didn't ask for the IMEI number. However, they took the Serial Number of the iPad, plus the phone number and SIM number and assured me it would be setup. They said there might be some delay, but this was Monday.

    So I decided I would call again. Their website is useless, so I collected together all the numbers they might ask for, including finding the package the SIM came in from the iPad box. All ready.

    I called the number - 'This office is now closed. Our hours are 08:00 to 22:00'

    I looked at the clock - 22:04

    Remember when Michael Douglas' character asked for Breakfast and was told they stopped serving breakfast only a minute or so ago? Now I know how he felt.

    If I had just phoned and then when they asked for the SIM number said 'hang on a minute, I have to find the package it arrived in', I would have got through. No - I had to prepare everything first


    Even more fun - I tried to sign up online in 'Your Account' - Enter your phone number and we will send you a code number by SMS.

    1. How can they do that when it isn't working yet?
    2. There is no signal here at Home so I wouldn't receive it
    3. AFAIK, an iPad might in theory have a phone number but it doesn't send or receive either phone calls or SMS. Am I correct there?

    Anyone in UK got the iPad working on Orange please - especially if you bought the iPad and the SIM via Apple, not from Orange?


    Edit - This should probably be under iPad hardware rather than iPad Apps please.

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,193
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Edit - This should probably be under iPad hardware rather than iPad Apps please.
    Moved. And good luck with Orange. Keep us posted.

    Regards.

  3. #3

    Nighthawk4's Avatar
    Member Since
    Jul 14, 2008
    Location
    UK
    Posts
    786
    Specs:
    iMac 2.66 GHz 20", iPad Mini2 32GB, iPhone6 64GB, Watch Sport 42mm Black, iPad Air 2 128GB
    I called Orange today and they fixed the problem.

    It seems it was setup their end - it just needed me to reset the network settings, in Settings, General, Reset, Reset Network if I remember correctly



    Edit - Not fixed the registration on 'Your Account' yet. It seems you need your phone number (which I have) and your Direct Debit agreement number (which I don't). This should be sent in a confirmation letter (or maybe email), but it hasn't arrived yet.

    The guy at Orange told me the site detects you have an iPad and sends an email instead of an SMS. We will see eventually.

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