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  1. #1


    Member Since
    Dec 30, 2012
    Location
    Scotland
    Posts
    15
    Specs:
    2.5 Ghz Intel Core i5, 4GB 1600 MHz DDR3, Intel HD Graphics 4000 512 MB. OS X 10.9.1 Late 2012
    Resetting Messages App
    Having recently got an iPhone 5s, it is on a completely different number from what I originally had when setting-up Messages to receive my iMessages.
    I've updated my Apple ID with my new number, but Messages itself still shows the old number, even after logging out and restarting numerous times.

    Is it possible to completely reset Messages and put my Apple ID info in again?

    Any help would be much appreciated.

  2. #2

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,916
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Pro 9.7, AppleTV (4)
    I've only seen this happen where a number has been ported in when switching phones.

    Settings - iMessage
    Turn iMessage off

    Settings - Phone
    Ensure 'My Number' is correct and has your current number.

    Reboot the phone.

    Settings - iMessage
    Turn iMessage on
    Let it authenticate

    Check Settings - iMessage - Send & Receive
    Make sure your new number and any required email addresses are set correctly
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  3. #3


    Member Since
    Dec 30, 2012
    Location
    Scotland
    Posts
    15
    Specs:
    2.5 Ghz Intel Core i5, 4GB 1600 MHz DDR3, Intel HD Graphics 4000 512 MB. OS X 10.9.1 Late 2012
    Fantastic! Worked a dream. For some my Mac still received messages to my old number, but that problem has been solved completely due to the instructions above.

    Thank you very much!

  4. #4

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,916
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Pro 9.7, AppleTV (4)
    good stuff
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

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