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iPhone couldn't restore


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Amstos

 
Member Since: Jun 02, 2010
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I have iPhone 4, on which i tried to upgrade to ios7.
ios7 got successfully upgraded, but the funny part is i forgot my password. It's just change in the new keypad design isn't allowing me to recall my password which i had been using for nearly 2years.

Now, am trying to "Restore iPhone" using iTunes. But error message says
""Find my iPhone must be turned off before your_iPhone can be restored""
If i couldn't able to login into my iPhone, how am i supposed to 'turn-off - find my iPhone'...??

Alternately, i tried to login www.icloud.com and deleted my phone from the "find my iPhone"....but still iTunes is showing the same error message

please help
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Rod Sprague

 
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Location: Melbourne, Australia and Ubud, Bali, Indonesia
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Quote:
Originally Posted by Amstos View Post
I have iPhone 4, on which i tried to upgrade to ios7.
ios7 got successfully upgraded, but the funny part is i forgot my password. It's just change in the new keypad design isn't allowing me to recall my password which i had been using for nearly 2years.

Now, am trying to "Restore iPhone" using iTunes. But error message says
""Find my iPhone must be turned off before your_iPhone can be restored""
If i couldn't able to login into my iPhone, how am i supposed to 'turn-off - find my iPhone'...??

Alternately, i tried to login www.icloud.com and deleted my phone from the "find my iPhone"....but still iTunes is showing the same error message

please help
So I can assume you know your password but because of the keyboard design change you cant type it in, is that correct?
I notice the keyboard in iOS 7 now displays characters as uppercase (capital letters) even when they are lower case, is this the problem? If so I'm sure you can work it out just look at the dialogue box as you type. If not then you will need to reset your password the instructions for this are here; Apple ID: Changing your password
Cheers'

RodS Don't forget to click on the permalink (top right corner) if you were helped by a post in this forum.
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Amstos

 
Member Since: Jun 02, 2010
Posts: 23
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Rod, i had forgotten the password...
nothing wrong with the keypad, its just that my sub-conscious mind was typing password for the last 1 year, without remembering the actual passcode numbers. Like say conditioning the mind.

now the sudden change in the design of the keypad made me stumble over the passcode.
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