Results 1 to 3 of 3
  1. #1


    Member Since
    Sep 06, 2013
    Posts
    1
    Contacts disappearing from iPhone 4s
    I'm posting this on behalf of a very non-technical friend. She has an iPhone 4s, and three times now her contacts have entirely disappeared. She goes to her phone and suddenly her address book is completely empty. In her messages section, the phone numbers are there, but they are no longer associated with any names.

    She has never synched her phone to a computer. She doesn't believe that she is automatically synching to a cloud-based service, but she can't be certain because she doesn't know how to check to see if this is happening.

    She took her phone into an Apple store, and the "genuises" didn't know why her contacts are disappearing. They suggested that she update.... something. She didn't understand what they told her, and felt intimidated asking for clarification, so she left frustrated. (Bad customer service, Apple!)

  2. #2

    MacInWin's Avatar
    Member Since
    Jul 07, 2008
    Location
    Winchester, VA
    Posts
    5,876
    Specs:
    2015 rMBP, 2008 iMac, iPhone 6, iPad mini, 13" MBP, AppleTV and two MacMinis
    So it's Apple's fault that a very non-technical person didn't understand what was recommended and didn't have the self-confidence to ask for clarification? How are they supposed to know she didn't understand if she didn't tell them?

    Anyway, what they probably recommended was to update the operating system to a newer version. To do that, she would need to connect to a Mac or PC and use iTunes. She'd need to establish an AppleID, if she hasn't done so. iTunes will detect what OS she has and suggest an update. It will do a backup of what she has, download the update and install it, then replace the backup on her phone for her. Takes a while, but pretty easy to do.

  3. #3


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Quote Originally Posted by MacInWin View Post
    So it's Apple's fault that a very non-technical person didn't understand what was recommended and didn't have the self-confidence to ask for clarification? How are they supposed to know she didn't understand if she didn't tell them?
    STRONGLY AGREED. Your friend is the one at fault there, not Apple.

    Anyway, what they probably recommended was to update the operating system to a newer version. To do that, she would need to connect to a Mac or PC and use iTunes.
    Actually, you no longer need to connect an iOS device to a traditional computer to upgrade the OS. But it DOES have to be connected to a wall charger or other power source (not the battery) to ensure that the download and installation are completed. Everything else MacInWin said is spot on.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. iPhone 6 Plus Disappearing Storage
    By sean0520 in forum iPhone Hardware and Accessories
    Replies: 5
    Last Post: 03-25-2015, 07:42 PM
  2. Transferring contacts from Droid to iPhone without USB when contacts saved to phone?
    By handslikesecret in forum iPhone Hardware and Accessories
    Replies: 1
    Last Post: 04-05-2012, 11:22 AM
  3. Windows contacts overwriting iPhone contacts
    By Saadz in forum iOS and Apps
    Replies: 0
    Last Post: 11-30-2011, 11:01 AM
  4. syncing google contacts with iPhone contacts
    By hoovarmin in forum iOS and Apps
    Replies: 0
    Last Post: 10-09-2011, 07:15 AM
  5. iPhone 4 locks up in Contacts (over 6000 contacts)
    By Thrasonic in forum iOS and Apps
    Replies: 2
    Last Post: 04-27-2011, 04:00 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •