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Voice Memos with new ISP won't email


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Barrygou

 
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iOS 6 on iPhone 4. I have used the built in app "Voice Memos" for a couple of years to record and send voice memos via email. Always worked fine. My company changed Internet web hosting companies and now the email, with the Voice Memo attachment, sits in my Outbox. Then I have to open it in the Outbox and re-send. When it arrives the MP4 attachment is not there. That's with the new email account. I also have a Hotmail account on the iPhone and Voice Memos works fine on that. I went round and round with the new ISP tech support and they are blaming it on the iPhone or iOS. They say I can send up to a 50 MB attachment and these short recordings are usually only 50 KB. I told them it works with the Hotmail account. Anyone have a solution?
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chscag

 
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I went round and round with the new ISP tech support and they are blaming it on the iPhone or iOS. They say I can send up to a 50 MB attachment and these short recordings are usually only 50 KB. I told them it works with the Hotmail account. Anyone have a solution?
Typical ISP response when they don't understand what the problem is. If it works OK with Hotmail, then obviously your new ISP is somehow suppressing the voice memos even though they say you can attach up to 50 MB. Sorry, I don't know of a solution except to use another ISP. Of course that may not be possible since your company chose the current ISP. One thing you can try is to talk to someone above the normal tech support that your ISP provides. And find someone who understands iOS.
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Barrygou

 
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Yes, I agree. If it works with the Hotmail account on the iPhone it should work with any and all email accounts of the iPhone. They just didn't know so they blew me off and blamed it on the device. And I told them it worked with my old ISP for years. I thought it may be some security setting on the iPhone but I don't see any setting as such. One thing I noticed is that my new ISP uses SSL and my old provider did not. And I don't think Hotmail uses SSL. In fact there is no setting for SSL in Hotmail on iPhone. Hmmm?
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Barrygou

 
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So I deleted the email account from the iPhone. Then re-created it as a new account and now the voice recording apps work with this email account. I guess, when in doubt, delete and re-install.
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