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-   -   Where is my app? (http://www.mac-forums.com/forums/ios-apps/294775-where-my-app.html)

von 02-08-2013 10:14 AM

Where is my app?
 
I downloaded an app for my iPad and iPhone yet it does not appear on either one. I went back to the App Store to download it again but the button shows that it is installed already. So I cannot download it again. I have iOS 6.1 installed. any help will be appreciated

Von

mrplow 02-08-2013 10:23 AM

If you swipe left to right on the home screen to the search can you find it there?

von 02-08-2013 10:53 AM

That swipe brings up the search screen and U typed in pwSafe but it found nothing. It is not in the iTunes Apps but when I go to the App Store to download again, the window says it is installed. Could this have anything to do with the recent upgrade to iOS 6?

Richard

mrplow 02-08-2013 10:57 AM

Quote:

Originally Posted by von (Post 1494164)
That swipe brings up the search screen and U typed in pwSafe but it found nothing. It is not in the iTunes Apps but when I go to the App Store to download again, the window says it is installed. Could this have anything to do with the recent upgrade to iOS 6?

Richard

Sorry, don't quite understand what you're saying.

But I'd start by doing a hard reset on your phone (hold sleep and home button until the phone reboots)

vansmith 02-08-2013 11:02 AM

Quote:

Originally Posted by von (Post 1494164)
That swipe brings up the search screen and U typed in pwSafe but it found nothing. It is not in the iTunes Apps but when I go to the App Store to download again, the window says it is installed. Could this have anything to do with the recent upgrade to iOS 6?

Richard

Did you download the app from the Mac App Store? I ask because you differentiate between the MAS and the iTunes Store. If you did download it from the Mac App Store, you installed the Mac version which would explain why it's not available on any of your iOS devices.

von 02-08-2013 11:04 AM

MrPlow

Well I feel rather foolish not having checked my download folder on my Mac. I looked everywhere else! I did not realize I had to install it first. Other downloaded apps have gone straight to my iPad but maybe because I downloaded this app from my computer as opposed to the iPhone or iPad, it needed to be installed first. Thanks for you quick response

Richard

von 02-08-2013 11:07 AM

vansmith

You are correct. I did download it from the App Store and I found it in my download folder. I have now installed the app and I hope it will be available on the phone and iPad now. If not, perhaps I have to download the app from the iTunes store.

Thanks for your quick response
von

Raz0rEdge 02-08-2013 11:07 AM

Not sure why the app is in your Download folder. You access apps for the iOS device through the App Store within iTunes or the App Store directly on the device. If you do the former, then the app will be available within iTunes and if you have WiFi sync'ing enabled and the device is in range, it might sync the app immediately. Otherwise, the app is synced the next time you plug the device into the computer..

I'm a little bit confused by how you are downloading apps..

vansmith 02-08-2013 11:44 AM

Quote:

Originally Posted by von (Post 1494170)
vansmith

You are correct. I did download it from the App Store and I found it in my download folder. I have now installed the app and I hope it will be available on the phone and iPad now. If not, perhaps I have to download the app from the iTunes store.

Thanks for your quick response
von

We need to clarify a few things here because you're using "App Store" and "iTunes Store" interchangeably (I think) and they are potentially two very different stores. First, the iTunes Store only sells apps that are usable on iOS devices such as the iPhone or iPad. The Mac App Store only sells apps that work on a Mac. If you've used the Mac App Store to make your purchase, you've downloaded the Mac version (which would explain why you don't see it on your iOS devices). If you downloaded it from the iTunes Store, everything should have worked wonderfully.

So, let's be really explicit here. Where did you get this app from? Was it the Mac App Store or the iTunes Store?

mrplow 02-08-2013 01:34 PM

As Vansmith says I think it's likely you've bought the version of pwsafe for your Mac (from the Mac App Store).
To use it on your iPad you'll need to buy it on your iPad, iPhone or in the App Store in iTunes.

But all is not lost. Pwsafe for Mac will sync data with the iPhone and iPad versions.

osxx 02-08-2013 01:57 PM

this will be easy if you paid 5.99 then you got it from the App Store on the Mac to be used on the computer only,
if 1.99 then you bought it from iTunes Apps and it can only be used on the iPhone/iPad.


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