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  1. #1


    Member Since
    Oct 18, 2012
    Posts
    2
    Syncing to both iCloud and iTunes backup
    Hey guys... I've probably screwed up big time but here's my story and hopefully someone can help me out!

    I had both a MacBook (Leopard) and iPhone 4s (iOS5). They worked great with each other until iOS 6 came out for the iPhone. I updated it, but an error popped up mid way and forced me to update by restoring it to the factory settings. After the update, iCloud wouldn't restore my previous information and said that there were no backups, and Apple couldn't help with that, but I couldn't revert back to the version I had on my MacBook because it requires Snow Leopard. After about three weeks, I finally got my copy of Snow Leopard, updated my computer and synched my iPhone with my previous iTunes backup. But in doing so, I lost the three works of information in my phone, which IS currently backed up to iCloud, the latest restoration point being 10/13/12.

    I'm having difficulty retrieving information from the iCloud to get the contacts and messages I created in the three weeks between updating to iOS6 on my phone and Snow Leopard on my laptop. Is there any way to restore to both iCloud and iTunes, or do I have to choose one backup over the other?

  2. #2


    Member Since
    Oct 18, 2012
    Posts
    2
    Does anyone have any advice at all?

  3. #3

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,812
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    You don't say what error 'popped' up - which is likely the root of all these issues.


    However, I'm a little confused......

    You say
    iCloud wouldn't restore my previous information and said that there were no backups
    but then go on to say
    which IS currently backed up to iCloud, the latest restoration point being 10/13/12.
    First thing to do is connect to iTunes, right-click the iPhone in the ledft sidebar and choose Backup.

    Once done you need to disconnect and reset the iPhone. Once rebooted you'll get the start up assistant ask various things including your Apple ID and whether you want to restore from iCloud. If you have a backup from 13/10/2012 then you'll be able to restore it

    NB: you must ensure you are using the same AppleID for iCloud now as you were when the original backup was made.
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

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