SIRI won't send text message to one of my contacts

mrplow · mrplow #1 (**permalink**)

05-08-2012, 08:21 AM

This is a bit of an odd one.

I often send text messages using SIRI. It's always worked fine until this weekend. To my knowledge nothing has changed in my contacts. But now just one of my contacts no longer works when I try and text with SIRI. The same is true with asking to call this mobile number too.

I can call, iMessage and text manually OK (this contact has an iPhone 4).
But if I use SIRI 'he' just asks which email address I'd like to use or says that this contact has no mobile number. Even if I explicitly say send a text message to........ only email options are given.

With all the other contacts I've tried it works fine.

I've compared this contact with others and can see no obvious difference.

I've deleted and re-added the mobile number but no change.

I've added a dummy contact with a different name but the same mobile (just for debug purposes) and that works.

I'm wanting to just put this down to a beta bug but it's odd it's worked for so long.

Any thoughts?

Z mannn R2 · Z mannn R2 #2 (**permalink**)

05-08-2012, 08:38 AM

what's the name? because if it's hard for her to understand then that's obviously a problem....I'd suggest renaming the contact a sort of shortened verion or a nickname of the person instead and see how that does. It has nothing to do with their number obviously that name messes her up.

mrplow · mrplow #3 (**permalink**)

05-08-2012, 08:46 AM

Thanks. But it's not the name.

SIRI recognises the contacts name no problem and offers up a choice of emails to send an email to rather than a text. Or says "Fred does not have a mobile number "

Stretch · Stretch #4 (**permalink**)

05-08-2012, 11:37 AM

What is the "category" of the number in the contacts list? I'm wondering if it is under something other than mobile or iPhone?

I'm just putting out ideas, I don't use Siri that much so not sure what the cause would be.

mrplow · mrplow #5 (**permalink**)

05-08-2012, 11:40 AM

Thanks for the replies.

I've tried mobile and iPhone and both but it behaves the same for all

mrplow · mrplow #6 (**permalink**)

05-11-2012, 05:51 AM

After much trial and error I have found a solution.

The contact was unified from two entries. I disconnected them then re-unified them and it now works fine.

Still no clue as to why it stopped working to start with.

chas_m · chas_m #7 (**permalink**)

05-12-2012, 06:17 AM

That's a curious bug you've found. You should most definitely report that to Apple.

mrplow · mrplow #8 (**permalink**)

05-12-2012, 06:26 AM

Already done

But it is odd. Got a dozen or so unified contacts that still worked.

mrplow #1 (permalink)
Member Since: Oct 01, 2007 Location: UK Posts: 5,537 Mac Specs: 27" iMac i7 (2011), iPhone5, iPad3, AppleTV2	05-08-2012, 08:21 AM This is a bit of an odd one. I often send text messages using SIRI. It's always worked fine until this weekend. To my knowledge nothing has changed in my contacts. But now just one of my contacts no longer works when I try and text with SIRI. The same is true with asking to call this mobile number too. I can call, iMessage and text manually OK (this contact has an iPhone 4). But if I use SIRI 'he' just asks which email address I'd like to use or says that this contact has no mobile number. Even if I explicitly say send a text message to........ only email options are given. With all the other contacts I've tried it works fine. I've compared this contact with others and can see no obvious difference. I've deleted and re-added the mobile number but no change. I've added a dummy contact with a different name but the same mobile (just for debug purposes) and that works. I'm wanting to just put this down to a beta bug but it's odd it's worked for so long. Any thoughts? External hard disk acquisition addict - but admitting the problem is the first step to a robust backup Please use the reputation system if you think you've been helped - top right of this post
	QUOTE Thanks

Stretch #4 (permalink)
Member Since: Jan 13, 2007 Location: Central New York Posts: 4,614 Mac Specs: 15in i7 MacBook Pro, 8GB RAM, 60GB SSD, 500GB HD	05-08-2012, 11:37 AM What is the "category" of the number in the contacts list? I'm wondering if it is under something other than mobile or iPhone? I'm just putting out ideas, I don't use Siri that much so not sure what the cause would be. Blog and Photo Gallery: http://philolin.me/ Currently running OS X 10.8.2
	QUOTE Thanks

mrplow #5 (permalink)
Member Since: Oct 01, 2007 Location: UK Posts: 5,537 Mac Specs: 27" iMac i7 (2011), iPhone5, iPad3, AppleTV2	05-08-2012, 11:40 AM Thanks for the replies. I've tried mobile and iPhone and both but it behaves the same for all External hard disk acquisition addict - but admitting the problem is the first step to a robust backup Please use the reputation system if you think you've been helped - top right of this post
	QUOTE Thanks

mrplow #6 (permalink)
Member Since: Oct 01, 2007 Location: UK Posts: 5,537 Mac Specs: 27" iMac i7 (2011), iPhone5, iPad3, AppleTV2	05-11-2012, 05:51 AM After much trial and error I have found a solution. The contact was unified from two entries. I disconnected them then re-unified them and it now works fine. Still no clue as to why it stopped working to start with. External hard disk acquisition addict - but admitting the problem is the first step to a robust backup Please use the reputation system if you think you've been helped - top right of this post
	QUOTE Thanks

chas_m #7 (permalink)
Member Since: Jan 22, 2010 Location: Victoria, BC Posts: 13,808 Mac Specs: 2009 MacBook Pro, Black speakers, Black Benq second monitor, black iPhone 4, Black 2012 iPad, etc.	05-12-2012, 06:17 AM That's a curious bug you've found. You should most definitely report that to Apple. Cheers, chas_m -- My essay for switchers and newbies
	QUOTE Thanks

SIRI won't send text message to one of my contacts

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Z mannn R2 #2 (permalink)
Member Since: Aug 19, 2008 Posts: 145	05-08-2012, 08:38 AM what's the name? because if it's hard for her to understand then that's obviously a problem....I'd suggest renaming the contact a sort of shortened verion or a nickname of the person instead and see how that does. It has nothing to do with their number obviously that name messes her up.
	QUOTE Thanks

mrplow #8 (permalink)
Member Since: Oct 01, 2007 Location: UK Posts: 5,537 Mac Specs: 27" iMac i7 (2011), iPhone5, iPad3, AppleTV2	05-12-2012, 06:26 AM Already done But it is odd. Got a dozen or so unified contacts that still worked. External hard disk acquisition addict - but admitting the problem is the first step to a robust backup Please use the reputation system if you think you've been helped - top right of this post
	QUOTE Thanks

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