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Apple ID Problem


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JWoods

 
Member Since: Mar 06, 2012
Posts: 2
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Sorry if this is the wrong forum..

Problem with Apple ID.

I get a message saying password incorrect. When I try to change password my birthdate verification is wrong..so cannot proceed.

The email I originally signed up for this id is invalid as it is an old work place email so I cannot receive verification.

Normally I would not really care as I have 2 Apple ID's and the other one works correct however I have a credit balance in the ITUNES Store with the old email.

Am I just out of luck or is there something else I can try?

Any help appreciated

Regards

JWoods
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mrplow

 
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Location: UK
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You need to get your password reset. Give apple a call. They'll be able to authenticate you using something other than the birthdate (I'm guessing there was a typo there on setting up the account).

Once the password is reset you can change the contact email to something your have access to.

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Please use the reputation system if you think you've been helped - top right of this post
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JWoods

 
Member Since: Mar 06, 2012
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Thanks when you say "call" you mean email support I hope. I am in Saudi Arabia..

Regards,

JWoods
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mrplow

 
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Member Since: Oct 01, 2007
Location: UK
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Mac Specs: 27" iMac i7 (2011) 10.9, iPhone5s, iPad Air, AppleTV2

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I'm sure they have phones there

External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

Please use the reputation system if you think you've been helped - top right of this post
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