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  1. #1


    Member Since
    Mar 06, 2012
    Posts
    2
    Apple ID Problem
    Sorry if this is the wrong forum..

    Problem with Apple ID.

    I get a message saying password incorrect. When I try to change password my birthdate verification is wrong..so cannot proceed.

    The email I originally signed up for this id is invalid as it is an old work place email so I cannot receive verification.

    Normally I would not really care as I have 2 Apple ID's and the other one works correct however I have a credit balance in the ITUNES Store with the old email.

    Am I just out of luck or is there something else I can try?

    Any help appreciated

    Regards

    JWoods

  2. #2

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    7,163
    Specs:
    Mac Mini i5 (2014 High Sierra), iPhone X, Apple Watch, iPad Pro 12.9, AppleTV (4)
    You need to get your password reset. Give apple a call. They'll be able to authenticate you using something other than the birthdate (I'm guessing there was a typo there on setting up the account).

    Once the password is reset you can change the contact email to something your have access to.

    Please use the reputation system if you think you've been helped - bottom left of this post

  3. #3


    Member Since
    Mar 06, 2012
    Posts
    2
    Thanks when you say "call" you mean email support I hope. I am in Saudi Arabia..

    Regards,

    JWoods

  4. #4

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    7,163
    Specs:
    Mac Mini i5 (2014 High Sierra), iPhone X, Apple Watch, iPad Pro 12.9, AppleTV (4)
    I'm sure they have phones there

    Please use the reputation system if you think you've been helped - bottom left of this post

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