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iOS 5 & iPad - internal error downloading and cannot be restored


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alexwillard

 
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Member Since: Mar 10, 2011
Location: Portsmouth UK
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Mac Specs: White MacBook 13"- Late 2009, 2.26GHz Intel Core 2 Duo, 4GB RAM, 250GB HDD running OSX 10.7

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Every time i go to upgrade to iOS 5 it backs-up the iPhone (4) and then stops and says "the iPhone cannot be restored. An internal error occurred"
I'm not sure what the problem is. I have iTunes 10.5. I've rebooted my macbook but its still not working, this is my 5th try at it.
cheers

- Alex
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MQAAord

 
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Having same problem here...
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alexwillard

 
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Could it be the fact that Apples servers can't handle the traffic?

- Alex
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MQAAord

 
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Doubtful, as the issue doesn't seem to be a download one, but rather an installation one. I did get kicked off the servers while downloading, and perhaps something got messed up in the download itself. Will try going in and removing the update file, and re-downloading it. See if that helps maybe.
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alexwillard

 
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Yeah thats true, my update was stupidly slow but otherwise fine. Maybe a corrupted file on the iPhone somewhere?

- Alex
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iPad

 
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Same issue as everyone else. can't access my phone either. I hope the backup is still there or I'm leaving the iPhone for a Droid.
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AlanSr

 
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Same problem here, I also downloaded the 2 huge updates mac released. one was over 800MB and the second is about 400

Still same problem, internal error can not update

15" MBP 2.0 Quad-Core 8GB Ram 7200RPM 500GB HD
64GB iPad 3 (I refuse to call it the new iPad)
64GB I5
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dabears34

 
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Im having the same issues. I left the room on my first download due to the hour download time and came back to see I was booted off the download. Now that I have the download Im getting the same internal error message. This is frustrating!
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marklvnv

 
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iOS 5 is not dowloading on my iPad. I get the response "The iPad could not be restored. An internal error occurred"

Any ideas?
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dabears34

 
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Problem solved for me, I kept trying to update and on the 4th or 5th time it worked. I noticed the progress bar on iTunes said verifying restore with apple several times so my guess is the servers there are getting overloaded. Took me about three hours all together.
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MQAAord

 
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Interesting. I've got the 2 massive updates from Software Update going right now.. I'll wait for those to finish and then try it again a few times I guess.

Anyone else solving their issues?
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tweedbean

 
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Ive tried updating mine, all I now have on my iphone is a black screen with the egg timer esque spinning circle thing, any ideas on resetting my phone or restoring it as I cant get it to connect to itunes or anything???
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RavingMac

 
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Same problem here. Haven't been around to see the verifying with Apple screen so it may be due to heavy server traffic.

I've always wanted to be smart, handsome and modest. But, I guess I'll have to be satisfied with two out of three . . .
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canfie1d

 
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I am having the "Internal error occurred" problem as well. I have now tried 13 times to update but problem persists.
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brendan67

 
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I did it the other way round, took iOS 5 download in iTunes initially which was
the longest update, I've seen.

Doing 10.7.2 now which is required for moving your MobileMe to iCloud.

Another very big update.

macbook pro 4gbram
iphone6
ipad 16gb
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