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  1. #1

    Member Since
    Feb 10, 2011
    Synching Question
    When I synch my iPhone to my iTunes it keeps telling me "Mobile Backup has encountered a problem" and "Mobile Device service has encountered a problem. It also happens after I've transferred several songs and iTunes shuts down. Does anyone know how to fix this?

  2. #2

    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Texas, where else?
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '14 1.8 i7 8GB 10.11; 21" iMac '13 2.9 i5 8GB 10.11; 6S
    This is syncing to a Windows machine?

    If so, try renaming your existing backup file - located at:

    C: \Documents and Settings\user name here\Application Data\Apple Computer\MobileSync\Backup
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

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