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Ultralingua dictionaries won't open after update


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tiger roach

 
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Member Since: Apr 16, 2009
Location: Houston, TX USA
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I have the Ultralingua iPhone dictionaries for Spanish and Portuguese, and both got an update when I ran iTunes last night. Today neither app will open, they start to and then crash.

Anyone else having this issue? A quick Google search didn't turn up anything.

I have a 3G. I hope I am not going to be without them until I upgrade.
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tiger roach

 
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Member Since: Apr 16, 2009
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Well, in case anyone else runs into this, the solution is to delete from phone and iTunes, re-download, and re-install.
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AFSchultz

 
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I've had the same problem after downloading the latest update. I'm worried that if I delete the program from my iPhone and iTunes that I'll have to buy it again to re-install?

Any further advice on how you fixed the problem?

Thanks!
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Ultralingua

 
Member Since: May 24, 2010
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Hi AFSchultz and tiger roach,

I'm sorry you've run into this bug. We submitted an update that fixes the issue on Thursday (5/20) and you'll get it as soon as it makes it through Apple's review process.

In the meantime, follow the instructions here Troubleshooting applications purchased from the App Store to "Reinstall the application" (3rd option in the list) to fix the issue.

Again, please accept our sincere apologies for this bug. We've adjusted our testing process to make sure nothing like this happens again. You'll have the update soon, but don't hesitate to contact me directly if you have any further questions.

Warm regards,

Ashleigh Lincoln
lincoln (at) ultralingua (dot) com
Ultralingua, Inc.
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