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iTunes Download Error (error -100000)


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lisacorinne

 
Member Since: Aug 27, 2009
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I have received this error while downloading 2 albums from the itunes store. All the songs except 2 downloaded perfectly. 2 of the songs seem to be downloading and just as they complete, err=-100000 pops up on the screen. I contacted support and here is what they said (and they pointed to a thread on their support site)

"It appears that many customers have been able to resolve this error by uninstalling or correctly disabling a security software suite installed on their computers named "Intego Internet Suite: Net Barrier X4, Virus Barrier X4, Personal Backup X4"."

Don't have any of that nor do I have other security software that I am aware of. Is there anyway to search for security software, or do you know of another reason I could be getting this error and how to fix it?

By the way one neither of the songs are listed explicit or anything even close to that... I don't know if something else may be triggering security, if that is even what it is.

Thanks so much. Any help is appreciated since Apple Support wasn't able to give me a fix.
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Sobe

 
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Member Since: Aug 24, 2005
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It's over 9000?!?

I don't support candidates that will say anything to be elected, and avoid answering questions like the plague.
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