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Broken Apple ID, how to fix it?


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torbengb

 
Member Since: Apr 29, 2009
Location: Austria
Posts: 6
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Hi folks!
I think there is a problem with my Apple ID, because there are several things that just don't work. I've tried many different computers; it's not a client issue.

--> Who can I contact about a defective Apple ID?

I have tried to get support about this, but I run around in circles. Apple Support will charge me for iPhone support but will not help with iTunes; they refer to apple.com where I can't register -- because my ID is broken.

Symptoms:
  1. When registering in the Apple Forums, I sign in with my Apple ID and then get a forum registration form. When I submit this, I get the same forum registration form again. I've seen other users register, and it works with their ID's.
  2. In iTunes, I can't purchase a gift coupon. There appears to be a problem with my account.
  3. In iTunes, I want to sync with my iPhone but it will only *wipe* my iPhone, not back it up.

I am also having other problems -- perhaps because of this broken ID. I'll post those in separate threads though, to keep things clear.

Thanks for your time!
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iTrainer

 
Member Since: Apr 07, 2009
Location: Los Angeles
Posts: 20
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hmm.... when I had an issue with my Apple ID and lost password, I contacted Apple directly and they were very helpful.
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torbengb

 
Member Since: Apr 29, 2009
Location: Austria
Posts: 6
torbengb is on a distinguished road

torbengb is offline
Thanks for your reply! I've now submitted a support message again on apple.com/support. Perhaps it was a fluke that it didn't work last time.
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