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itunes will not open


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loughfad78

 
Member Since: Mar 01, 2009
Posts: 7
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hi,
my itunes refuses to open and i keep getting the same error message saying that itunes has quit unexpectedly. i'v tried reinstalling it to no avail. i looked around the web and some people suggested that it may be plugins from other appplications that are effecting it. but i have still not managed to rectify it. can anyone help? this is the report i am getting. dunno if it is any use:

Date/Time: 2009-03-01 19:48:42.080 +0000
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4

Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Parent: WindowServer [59]

Version: 8.0.2 (8.0.2)
Build Version: 2
Project Name: iTunes
Source Version: 8022001

PID: 484
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0xeeb91174

Thread 0 Crashed:
0 <<00000000>> 0xeeb91174 0 + -289861260
1 libcrypto.0.9.7.dylib 0x952bf541 OBJ_NAME_init + 41
2 libcrypto.0.9.7.dylib 0x952bf44a OBJ_NAME_add + 32
3 libcrypto.0.9.7.dylib 0x952bf350 EVP_add_cipher + 40
4 libssl.0.9.7.dylib 0x953cd5c2 SSL_library_init + 26
5 com.apple.mobiledevice 0x17d00b52 AMDeviceNotificationSubscribe + 30
6 com.apple.iTunes 0x00458a60 0x1000 + 4553312
7 com.apple.iTunes 0x001e885d 0x1000 + 1996893
8 com.apple.iTunes 0x0004e35d 0x1000 + 316253
9 com.apple.iTunes 0x0004e5a3 0x1000 + 316835
10 com.apple.iTunes 0x0004e6d9 0x1000 + 317145
11 com.apple.iTunes 0x0003b897 0x1000 + 239767
12 com.apple.iTunes 0x0003ca98 0x1000 + 244376
13 com.apple.iTunes 0x0003cc02 0x1000 + 244738
14 com.apple.iTunes 0x0028cf15 0x1000 + 2670357
15 com.apple.iTunes 0x00002db2 0x1000 + 7602
16 com.apple.iTunes 0x00002cd9 0x1000 + 7385

Thread 1:
0 libSystem.B.dylib 0x9fe38817 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9fd4b227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9fd5c100 CFRunLoopRun + 60
3 com.apple.iTunes 0x00298b46 0x1000 + 2718534
4 libSystem.B.dylib 0x9fe52d67 _pthread_body + 84

Thread 2:
0 libSystem.B.dylib 0x9fe38817 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9fd4b227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9fd4aa42 CFRunLoopRunInMode + 61
3 com.apple.audio.CoreAudio 0x91468356 HALRunLoop::OwnThread(void*) + 158
4 com.apple.audio.CoreAudio 0x91468171 CAPThread::Entry(CAPThread*) + 93
5 libSystem.B.dylib 0x9fe52d67 _pthread_body + 84

Thread 3:
0 libSystem.B.dylib 0x9fe53407 semaphore_wait_signal_trap + 7
1 com.apple.iTunes 0x00273795 0x1000 + 2566037
2 com.apple.iTunes 0x0036c0db 0x1000 + 3584219
3 libSystem.B.dylib 0x9fe52d67 _pthread_body + 84

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000009 ebx: 0x952bf58e ecx: 0xeeb91174 edx: 0x0000001f
edi: 0x9535dbc8 esi: 0x00000003 ebp: 0xbfffd048 esp: 0xbfffd00c
ss: 0x0000001f efl: 0x00010286 eip: 0xeeb91174 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
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nogonek

 
Member Since: Mar 02, 2009
Posts: 2
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I have the same problem - running (or trying to run) iTunes 8 on OSX 10.4 on a MacBook Pro. It doesn't open and the same 'quit unexpectedly' box keeps popping up. Reinstalling it doesn't change anything.

I called the Apple Support people and they had no solution -

A question for you loughfad78:
If you're using a mac, did you recently (within last 2 days or so) install the updates from the Software Updates thing - say a Quicktime update, Security update, and/or Java update? iTunes was working fine for me earlier this morning, and when I installed these three things a little while ago, iTunes ceased to work. Perhaps it is one of these updates messing things up?
Hmm. . . .
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alfiemc

 
Member Since: Jan 05, 2009
Posts: 26
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I have this problem but only when I try to open a internet radio station but if i try more than 4 times it works, seems apple might have a bug
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loughfad78

 
Member Since: Mar 01, 2009
Posts: 7
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@ nogonek
yeah i did install a few updates alright and i suspect this is what has happened. but i cant remember the exact updates are involved. i did read about the new version of quick time giving problems to itunes for some people. i migth try delete it and see what happens. i'l let you know how it goes.
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nogonek

 
Member Since: Mar 02, 2009
Posts: 2
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Something I've heard that might work, is doing an 'Archive and Install' of OS X - Mac OS X: About the Archive and Install feature
This reinstalls the OS (and Apple apps) while not deleting any files. . . You just need the install disks that came with your computer. I don't have mine with me, so I can't try it out, but I want to see if i can rustle some copies up with my mac-using friends. Apparently this is what the Apple support people reccommend when nothing else works
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loughfad78

 
Member Since: Mar 01, 2009
Posts: 7
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deleting quick time didnt work and i dont have my install disk either.
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