updated my iPhone now won't show in iTunes!

husky123 · husky123 #1 (**permalink**)

07-11-2008, 10:30 AM

Well I upgrade my old iPhone to 2.0. Everything was going fine but now when I try to connect with iTunes in says "We could not complete your iTunes store request. an unknown error has occured. Please try again later (-9838).

Any ideas?

homer_j · homer_j #2 (**permalink**)

07-11-2008, 10:41 AM

how are you trying to connect - through cable to your comp or to the store via the phone.

Not sure I will be able to help but it may help other people answer your question.

husky123 · husky123 #3 (**permalink**)

07-11-2008, 10:48 AM

Sorry yes through the cable.

Baxpin · Baxpin #4 (**permalink**)

07-11-2008, 10:56 AM

I'm having the same issue. Now my phone is locked and I can't reactivate it until their servers come back around.

homer_j · homer_j #5 (**permalink**)

07-11-2008, 11:01 AM

i have it too....

What do you mean baxpin..

dwb356 · dwb356 #6 (**permalink**)

07-11-2008, 11:02 AM

me too!! same issue!

husky123 · husky123 #7 (**permalink**)

07-11-2008, 11:03 AM

It'll recognize my phone on the left hand side but I cannot manage any of my tabs. The main body of iTunes just says "iPhone". Maybe it's just because apple's servers are inundated?

dwb356 · dwb356 #8 (**permalink**)

07-11-2008, 11:07 AM

that has to be the issue right now, i'm just afraid that after the servers are back up that my phone will still be bricked

j21m2293 · j21m2293 #9 (**permalink**)

07-11-2008, 11:10 AM

Mine has been preparing iPhone for about 5 minutes and its not changing!
ugg did apple get over there heads on this one.

Correction now its working

i just thought it was taking a little long, Im not the most patient person in the world.

Baxpin · Baxpin #10 (**permalink**)

07-11-2008, 11:10 AM

Quote:

Originally Posted by homer_j

i have it too....

What do you mean baxpin..

It's like husky said, since the update, the phone shows up in iTunes but I don't have any of the tabs.

On the phone's screen it only shows the icons that tell you to connect it to iTunes.

homer_j · homer_j #11 (**permalink**)

07-11-2008, 11:15 AM

i have the emergency calls only screen on my phone screen. There is a pic of a cable ant the itunes icon.

i have the word iphone on the itunes screen when i select the phone on the left tab.

ultimately, my phone is stuffed as it is.

sanity1082 · sanity1082 #12 (**permalink**)

07-11-2008, 11:24 AM

same here and tech service is a nightmare right now

savagehenry · savagehenry #13 (**permalink**)

07-11-2008, 11:28 AM

In my haste I posted another thread regarding this issue. I'm just glad the issue is not on my end.

homer_j · homer_j #14 (**permalink**)

07-11-2008, 11:39 AM

i think they are sorting it as my error has lost a few numbers now lol.

homer_j · homer_j #15 (**permalink**)

07-11-2008, 11:56 AM

mine has worked now

homer_j #2 (permalink)
Member Since: Jun 26, 2005 Location: Lancashire UK Posts: 454 Mac Specs: MBP 15 inch 1.83. iBook G4.	07-11-2008, 10:41 AM how are you trying to connect - through cable to your comp or to the store via the phone. Not sure I will be able to help but it may help other people answer your question. Just the road and my MBP.. wohoo.. No wireless networks - DOH! Oh well, wheres my ipod! :headphone
	QUOTE Thanks

homer_j #5 (permalink)
Member Since: Jun 26, 2005 Location: Lancashire UK Posts: 454 Mac Specs: MBP 15 inch 1.83. iBook G4.	07-11-2008, 11:01 AM i have it too.... What do you mean baxpin.. Just the road and my MBP.. wohoo.. No wireless networks - DOH! Oh well, wheres my ipod! :headphone
	QUOTE Thanks

dwb356 #6 (permalink)
Member Since: Nov 26, 2007 Posts: 17	07-11-2008, 11:02 AM me too!! same issue! 2 GHz MacBook Mac OS X Leopard 10.5.8 8 GB iPhone 3G 3.1
	QUOTE Thanks

dwb356 #8 (permalink)
Member Since: Nov 26, 2007 Posts: 17	07-11-2008, 11:07 AM that has to be the issue right now, i'm just afraid that after the servers are back up that my phone will still be bricked 2 GHz MacBook Mac OS X Leopard 10.5.8 8 GB iPhone 3G 3.1
	QUOTE Thanks

homer_j #11 (permalink)
Member Since: Jun 26, 2005 Location: Lancashire UK Posts: 454 Mac Specs: MBP 15 inch 1.83. iBook G4.	07-11-2008, 11:15 AM i have the emergency calls only screen on my phone screen. There is a pic of a cable ant the itunes icon. i have the word iphone on the itunes screen when i select the phone on the left tab. ultimately, my phone is stuffed as it is. Just the road and my MBP.. wohoo.. No wireless networks - DOH! Oh well, wheres my ipod! :headphone
	QUOTE Thanks

updated my iPhone now won't show in iTunes!

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husky123 #1 (permalink)
Member Since: Oct 16, 2006 Posts: 183	07-11-2008, 10:30 AM Well I upgrade my old iPhone to 2.0. Everything was going fine but now when I try to connect with iTunes in says "We could not complete your iTunes store request. an unknown error has occured. Please try again later (-9838). Any ideas?
	QUOTE Thanks

Baxpin #4 (permalink)
Member Since: Jul 11, 2008 Posts: 2	07-11-2008, 10:56 AM I'm having the same issue. Now my phone is locked and I can't reactivate it until their servers come back around.
	QUOTE Thanks

husky123 #7 (permalink)
Member Since: Oct 16, 2006 Posts: 183	07-11-2008, 11:03 AM It'll recognize my phone on the left hand side but I cannot manage any of my tabs. The main body of iTunes just says "iPhone". Maybe it's just because apple's servers are inundated?
	QUOTE Thanks

j21m2293 #9 (permalink)
Member Since: Aug 13, 2007 Posts: 302 Mac Specs: 8 Gb iPhone/MacBook 2.2 Ghz/G5 iMac/ 8Gb iPod touch	07-11-2008, 11:10 AM Mine has been preparing iPhone for about 5 minutes and its not changing! ugg did apple get over there heads on this one. Correction now its working i just thought it was taking a little long, Im not the most patient person in the world.
	QUOTE Thanks

sanity1082 #12 (permalink)
Member Since: Jun 17, 2007 Posts: 882 Mac Specs: macbook/iphone/ipod nano/ipod shuffle	07-11-2008, 11:24 AM same here and tech service is a nightmare right now
	QUOTE Thanks

savagehenry #13 (permalink)
Member Since: Jul 10, 2007 Location: Milwaukee Posts: 60 Mac Specs: 17" Powerbook G4, iPhone	07-11-2008, 11:28 AM In my haste I posted another thread regarding this issue. I'm just glad the issue is not on my end.
	QUOTE Thanks

homer_j #14 (permalink)
Member Since: Jun 26, 2005 Location: Lancashire UK Posts: 454 Mac Specs: MBP 15 inch 1.83. iBook G4.	07-11-2008, 11:39 AM i think they are sorting it as my error has lost a few numbers now lol. Just the road and my MBP.. wohoo.. No wireless networks - DOH! Oh well, wheres my ipod! :headphone
	QUOTE Thanks

homer_j #15 (permalink)
Member Since: Jun 26, 2005 Location: Lancashire UK Posts: 454 Mac Specs: MBP 15 inch 1.83. iBook G4.	07-11-2008, 11:56 AM mine has worked now Just the road and my MBP.. wohoo.. No wireless networks - DOH! Oh well, wheres my ipod! :headphone
	QUOTE Thanks

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