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  1. #1


    Member Since
    Feb 01, 2008
    Posts
    9
    Specs:
    MacBook
    Incompatible Security Conncetion
    I am a new MacBook user as of yesterday and have not been able to get an internet connection yet.

    I am using a Netgear WGR615 v5 router. My network is set up but when I type in my password I get an Incompatible Security connection message.

    On my Mac to log into my network it says I need a WEP Password. I am using the same one that logs me into Netgear. If I was using the wrong password where is it that I would have set my WEP Password. The day is a blur...

    The message I get says it could be incorrect password, wrong network name or wrong type of wireless security.

    Could anyone share some light on what I can do to correct this. Thank you.

    Mary
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  2. #2

    jaynorris's Avatar
    Member Since
    Jun 15, 2006
    Posts
    87
    What version of WEP are you using (32 or 64 bit)? Either way you have to tell your Mac what version your going to use. It should be an option when setting up the network on the MB. Also are you using the hex key value (password) that you set for the WEP security? Also the login password to the device for the Netgear should "NOT" be the same for as your shared key. Go back into the Netgear and insure you're using the right password.

  3. #3

    Soulwar's Avatar
    Member Since
    Jan 27, 2008
    Location
    Estero, FL
    Posts
    1,515
    Specs:
    iMac 17" 1Ghz G4  iPhone 3G  10.5.5
    Check the logs in the Console application. Applications/utilities It may provide some answers.
    Did you use their Setup Wizard to set up the router?
    Also, it's possible it could be just a corrupt preference file. Look for the systemconfigurations/networkinterfaces.plist in your home folder~ library/preferences/ and drag it to the desktop and reboot.
    When all else fails, try everything!
    The Rep System and you.
    Life's a joke...If you're not laughing, then you didn't get it.

    June 2008


  4. #4


    Member Since
    Feb 01, 2008
    Posts
    9
    Specs:
    MacBook
    I am using 128bit - was told by Apple that is what is compatible with my PC and Mac. My router is wired to my PC

    I am not sure where to check to see if I told my MB which version I was using..

    Other settings are:
    Authentication: Automatic
    Encrypt: 128
    Passphrase: Is what I used here the password that I need to use in my MB to try to connect. I have tried it and get the same Incompatible Security Connection. When it asks for the Wireless Security my choices are WEP Password,
    WEP 40/128- bit hex and WEP 40/128 bit ASCII. I have been choosing WEP Password and using the passphrase code I chose which is not working.

    To answer the question on how I set up the router - the router was already set up on the PC previously - my PC has internet access.

    Thank you for any more ideas.

    Mary
    24/7 Greeting Cards and Gifts
    http://GreetingCardGoldmine.com

  5. #5

    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,981
    Specs:
    iMac 2010 27" QuadI7 OSX10.11, iMac 2008 OSX10.11, MBP Late2011OSX10.11 , iPad Air, iPhone 3GS
    Is your WEP key HEX or ASCII? If it's a HEX code, choose WEP 40/128 Bit HEX.

    Is the code just a word or is it like 1e24d3e1 etc for example?

    Also you sure it's a 128 Bit key?

  6. #6

    Soulwar's Avatar
    Member Since
    Jan 27, 2008
    Location
    Estero, FL
    Posts
    1,515
    Specs:
    iMac 17" 1Ghz G4  iPhone 3G  10.5.5
    I would setup the router again and note the settings. (unless you can access the router and get the info) Then run the Airport Setup Assistant again. That way, all the settings will match.
    If there's still a problem afterwards, we will know where not to look.
    When all else fails, try everything!
    The Rep System and you.
    Life's a joke...If you're not laughing, then you didn't get it.

    June 2008


  7. #7


    Member Since
    Feb 01, 2008
    Posts
    9
    Specs:
    MacBook
    Quote Originally Posted by dtravis7 View Post
    Is your WEP key HEX or ASCII? If it's a HEX code, choose WEP 40/128 Bit HEX.

    Is the code just a word or is it like 1e24d3e1 etc for example?

    Also you sure it's a 128 Bit key?
    The WEP Key is like this 1e24d3e1 only alot longer. I just tried it with the WEP 40/128 Bit Hex and the passphrase as the password and got the same message.
    24/7 Greeting Cards and Gifts
    http://GreetingCardGoldmine.com

  8. #8


    Member Since
    Feb 01, 2008
    Posts
    9
    Specs:
    MacBook
    Quote Originally Posted by Soulwar View Post
    I would setup the router again and note the settings. (unless you can access the router and get the info) Then run the Airport Setup Assistant again. That way, all the settings will match.
    If there's still a problem afterwards, we will know where not to look.
    I can access the router. The settings are correct as far as I know and my PC that is connected to the router has internet.

    I ran Airport Assistant again but get the same reply. Somewhere and I can't remember how I got there but it said that the connection that I set up has an unknown IP. Is that a helpful clue?
    Mary
    24/7 Greeting Cards and Gifts
    http://GreetingCardGoldmine.com

  9. #9

    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,981
    Specs:
    iMac 2010 27" QuadI7 OSX10.11, iMac 2008 OSX10.11, MBP Late2011OSX10.11 , iPad Air, iPhone 3GS
    Is the router set up to hand out IP's with DHCP? Also do you have SSID enabled?

    SSID should be under Wireless setup on the router. I am looking up your router as I type this and will get back to you.

    Is that the router with VOIP support?

  10. #10


    Member Since
    Feb 01, 2008
    Posts
    9
    Specs:
    MacBook
    SSID is enabled. I have this checked in the Lan settings - Use Router as DHCP Server. Not sure about VOIP.

    I will have to take a fresh look at this tomorrow so I'll check back for any more responses.

    Thanks much,
    Mary
    24/7 Greeting Cards and Gifts
    http://GreetingCardGoldmine.com

  11. #11

    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,981
    Specs:
    iMac 2010 27" QuadI7 OSX10.11, iMac 2008 OSX10.11, MBP Late2011OSX10.11 , iPad Air, iPhone 3GS
    Quote Originally Posted by MaryAnderson View Post
    SSID is enabled. I have this checked in the Lan settings - Use Router as DHCP Server. Not sure about VOIP.

    I will have to take a fresh look at this tomorrow so I'll check back for any more responses.

    Thanks much,
    Mary
    The VOIP is not important just trying to figure out your router. It's not on the USA site of Netgear. Where do you live?

  12. #12


    Member Since
    Feb 01, 2008
    Posts
    9
    Specs:
    MacBook
    I live in US.
    As I have been trying to figure this out I have been searching and I can see that this router can be used with a MacBook but sometimes their are little tricks to getting it to work.

    Oh, I just looked back and had a typo - WGR614 v5 - sorry about that.

    I'm still working on it.
    Mary
    24/7 Greeting Cards and Gifts
    http://GreetingCardGoldmine.com

  13. #13

    Soulwar's Avatar
    Member Since
    Jan 27, 2008
    Location
    Estero, FL
    Posts
    1,515
    Specs:
    iMac 17" 1Ghz G4  iPhone 3G  10.5.5
    When all else fails, try everything!
    The Rep System and you.
    Life's a joke...If you're not laughing, then you didn't get it.

    June 2008


  14. #14


    Member Since
    Feb 01, 2008
    Posts
    9
    Specs:
    MacBook
    Yes, that is it. I am thinking of deleting my Network and starting all over to be sure I haven't done something wrong.

    I'M Taking a break today for some family sledding and winter fun. I'll return with a refreshed brain and hopefully good results.

    Thank you everyone.
    Mary
    24/7 Greeting Cards and Gifts
    http://GreetingCardGoldmine.com

  15. #15


    Member Since
    Feb 02, 2008
    Posts
    1
    Question me too
    This may not be helpful, but I just bot a Mac Pro desktop and am having similar problems. My first mac... other PCs on wireless network are fine. The Mac Pro "sees" the network, but when I enter my 26 character WEP key, I get an error: "Incompatible Security". I spent an hour on the phone with apple tech support and essentially got nowhere. They emailed me a diagnostic application to get more info, but I have not gotten it onto the Mac Pro (need to burn CD to get it over there) and they are closed today at any rate. I have tried all the settings... WEP, WEP Hex, WEP ASCII, none give anything other than the "incompatible security" line. PCs work fine. I am on "Shared" authentification. My next steps are to move the Mac Pro into the other room and directly hook up to the router to see if that works. Any advice would be welcome.

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