lost in internet woes! please help.

immski · immski #1 (**permalink**)

12-18-2007, 08:24 PM

Ever since I purchased my macbook just over a year ago, I have had no problems until now. I recently was online watching some streaming video when the connection suddenly dropped and I could not reconnect to my Verizon DSL. Through some troubleshooting, the person at Verizon said the problem was my PCI Card. Does this make sense? If so, how do I fix this problem? The person at Verizon said I would need to reinstall drivers for the PCI card. I have looked for these. They are no where to be found for me : ( the trouble is my macbook will not communicate with the modem (so she said). BTW I am connecting Directly to the modem supplied by verizon. Also, my XBOX360 seems to be communicating with the modem fine. IDK what to do. Please help.

immski · immski #2 (**permalink**)

12-18-2007, 08:28 PM

P.S. I am on my Mac book right now and My wireless works. It seems to only be the direct line internet.

nirvana · nirvana #3 (**permalink**)

12-18-2007, 08:30 PM

I'm not sure what they mean about it being a problem with your PCI card since the Macbook doesn't have a PCI slot. What's the model number/name of yout modem?

immski · immski #4 (**permalink**)

12-18-2007, 08:31 PM

something 6100. I have used it fine in the past. so idk what the problem is..... it has to be the ethernet port or something. where can I get new drivers for that?

nirvana · nirvana #5 (**permalink**)

12-18-2007, 08:34 PM

Check the Verizon site. So does your internet work when connected using airport?

immski · immski #6 (**permalink**)

12-18-2007, 08:34 PM

yes. it is working right now.

nirvana · nirvana #7 (**permalink**)

12-18-2007, 08:46 PM

Is there any reason why you need to be plugged in to your modem if airport works? What connection is the modem to your Macbook the operator mentioned that you need to reinstall PCI drivers but the Macbook doesn't have a PCI slot.

bobtomay · bobtomay #8 (**permalink**)

12-18-2007, 08:57 PM

From your description - the cable/connection needs to be ruled out before anything else.
If the Verizon tech didn't have you do the following steps, check them out.

First, don't just check the connection, unplug the cable at both the router and your Mac and plug it back in making sure it is snug.

Next try a different cable that you know is working with another device.

immski · immski #9 (**permalink**)

12-19-2007, 07:53 PM

I know that the problem is in fact not the cable and is not the internet connection because the connection works for my Xbox 360. WHat would be my next step knowing that the problem does lie with my macbook? specifically my ethernet port.

*edit* My modem is a Westell model 6100.

immski #1 (permalink)
Member Since: Dec 18, 2007 Posts: 9	12-18-2007, 08:24 PM Ever since I purchased my macbook just over a year ago, I have had no problems until now. I recently was online watching some streaming video when the connection suddenly dropped and I could not reconnect to my Verizon DSL. Through some troubleshooting, the person at Verizon said the problem was my PCI Card. Does this make sense? If so, how do I fix this problem? The person at Verizon said I would need to reinstall drivers for the PCI card. I have looked for these. They are no where to be found for me : ( the trouble is my macbook will not communicate with the modem (so she said). BTW I am connecting Directly to the modem supplied by verizon. Also, my XBOX360 seems to be communicating with the modem fine. IDK what to do. Please help. Last edited by immski; 12-19-2007 at 08:00 PM.
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nirvana #5 (permalink)
Member Since: Jan 09, 2007 Location: UK Posts: 401 Mac Specs: Macbook, iPhone 3GS, iPod Touch, Apple TV	12-18-2007, 08:34 PM Check the Verizon site. So does your internet work when connected using airport? Crack that whip…..liquorish whip.
	QUOTE Thanks

nirvana #7 (permalink)
Member Since: Jan 09, 2007 Location: UK Posts: 401 Mac Specs: Macbook, iPhone 3GS, iPod Touch, Apple TV	12-18-2007, 08:46 PM Is there any reason why you need to be plugged in to your modem if airport works? What connection is the modem to your Macbook the operator mentioned that you need to reinstall PCI drivers but the Macbook doesn't have a PCI slot. Crack that whip…..liquorish whip.
	QUOTE Thanks

bobtomay #8 (permalink)
Member Since: Dec 22, 2006 Location: Texas, where else? Posts: 21,794 Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1	12-18-2007, 08:57 PM From your description - the cable/connection needs to be ruled out before anything else. If the Verizon tech didn't have you do the following steps, check them out. First, don't just check the connection, unplug the cable at both the router and your Mac and plug it back in making sure it is snug. Next try a different cable that you know is working with another device. I cannot be held responsible for the things that come out of my mouth. In the Windows world, most everything folks don't understand is called a virus. Place your vote for our Member of the Month
	QUOTE Thanks

immski #9 (permalink)
Member Since: Dec 18, 2007 Posts: 9	12-19-2007, 07:53 PM I know that the problem is in fact not the cable and is not the internet connection because the connection works for my Xbox 360. WHat would be my next step knowing that the problem does lie with my macbook? specifically my ethernet port. edit My modem is a Westell model 6100. Last edited by immski; 12-19-2007 at 07:59 PM. Reason: Added Information.
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immski #2 (permalink)
Member Since: Dec 18, 2007 Posts: 9	12-18-2007, 08:28 PM P.S. I am on my Mac book right now and My wireless works. It seems to only be the direct line internet.
	QUOTE Thanks

immski #4 (permalink)
Member Since: Dec 18, 2007 Posts: 9	12-18-2007, 08:31 PM something 6100. I have used it fine in the past. so idk what the problem is..... it has to be the ethernet port or something. where can I get new drivers for that?
	QUOTE Thanks

immski #6 (permalink)
Member Since: Dec 18, 2007 Posts: 9	12-18-2007, 08:34 PM yes. it is working right now.
	QUOTE Thanks

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