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Internet, Networking, and Wireless Discussion of networking, internet, and wireless including Apple's Airport products.

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iMark

 
Member Since: Dec 25, 2005
Posts: 32
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Mac Specs: 14" iBook G4 & 30GB iPod Video

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I just got off the phone with the Netgear technical support, or should I say hung up on... I called with a question on how I can hook up my new Netgear wireless router into my existing home router to an alternate, central, location in my home. What I recieved was Netgear telling me that I could only plug their wireless router directly into my cable modem (which I was ok with). They then talked me through the steps of how to set up the wireless connection (which worked). Then I asked for assistance on how to place a password on the connection and began the talk-through on how to set this up. We ran into a problem in the password set-up process and the technician told me that I was experiencing an OS problem and that my machine was incapable of connecting to a password protected wireless connection. I then told him that I use a password required connection everyday at school and work. He then reluctantly tried another time before informing me that it was 2:00 AM in India. The technician then seemed very rushed and told me that I was "good with computers" and that I am sure I could "figure it out". He then proceeded to say goodby and hang up the phone before I could offer any objection. I called Netgears support line again and explained to a new technician what had just happened. They told me there was nothing they could do and to call back later and hung up again.
I was very polite with the technician throughout the entire process and in no way deserved to be hung-up on. I would just like to spread this out to everyone so they won't make the same mistake I made in choosing Netgear.
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imacmatt09

 
Member Since: Nov 29, 2006
Location: Pittsburgh, PA
Posts: 749
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booo netgear!! i had on of them netgear routers... worked for a month then wouldnt work again. called support and they told me it was busted and they tried to make me pay for a new one. never again will i use netgear.. ill be using my airport express which i configured with no problems. and i dont have to worry about any connection issues cause it just works. netgear booo! apple yay!!!
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Audio.Trench

 
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Member Since: Oct 03, 2005
Location: Ontario, Canada
Posts: 2,726
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Call them and request a super-visor right away.. I used to work in a call center.. If you do that, you'll get what you want.
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eric

 
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Member Since: Nov 04, 2006
Location: twin cities, mn, usa
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... and get the name of whoever you talk to.
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RiseAbove24

 
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Member Since: Mar 13, 2006
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yeah boooooooooo on them
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CrossBones

 
Member Since: Apr 22, 2005
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I suppose their support is out of India like the rest of the idiots. I hate that. It's useless.
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SunsetRoadzter

 
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Member Since: Nov 12, 2006
Location: Maryland
Posts: 119
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Mac Specs: MacBook Pro 2 GB Ram,Mac Pro Dual 2.66,10 GB Ram Feeding into a 30" LCD

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I have always used linksys routers and I have never had an issue or problem with them. I thought about getting some netgear stuff but now I will never buy netgear products now.

What is the distance between here and now anyway?:mac:

Don't forget to use the User Reputation System
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