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Internet, Networking, and Wireless Discussion of networking, internet, and wireless including Apple's Airport products.

Is Symptico wireless compatible?


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Constance
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I am thinking about getting Sympatico's wireless home networking modem/router. I have Windows XP, so it's no problem. But I have a friend who comes from time to time with a MacBook (MacIntosh laptop). Can she connect wirelessly? This website says, "NO": http://service.sympatico.ca/index.cf...id=2712&catego But when I called Sympatico technical support they said they simply don't support configuring a Mac but that it should work with the modem. Seems to me there is conflicting information here. Web site says "NO", and Technical support says, "It should". Can anyone out there clear this up for me?
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It appears that it will work, as long as you have the security information to let your mac know how to get into the network. If the security is given to the windows pcs with out letting the user know the encryption method or the key then you will not be able to get your mac on to the network unless you figure out what that information is from the pc. I would say it is very likely you can get it up and running, but you will have to set up the mac, it will not just work when they come over and want to use their computer on your network.

(I got the answer for the post from the website itself just twisting it to the mac side... good luck)

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Constance
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I posted this question in another forum and should've likely posted it here.

I am thinking about getting Sympatico's wireless home networking modem/router. I have Windows XP, so it's no problem. But I have a friend who comes from time to time with a MacBook (MacIntosh laptop). Can she connect wirelessly? This website says, "NO": http://service.sympatico.ca/index.cf...=2712&cate go But when I called Sympatico technical support they said they simply don't support configuring a Mac but that it should work with the modem. Seems to me there is conflicting information here. Web site says "NO", and Technical support says, "It should". Can anyone out there clear this up for me?
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Mod's note: Merged threads.

Please don't cross post!
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Yes it will work. Routers and modems are OS independant. The only thing that won't work is the setup discs and/or software that is included. Their tech support cannot support it, so their website simply says "no, it won't work" to discourage people with Macs from calling them and expecting support for setup.
Quite a few companies do this because their techs are only trained in Windows. It is easier and a bit more diplomatic for the company to just say "no"... rather than to go on and explain that people with other OS's like Mac or Linux and such don't get full tech support because of the limited knowledge of the tech support staff.

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Constance
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Originally Posted by Aptmunich View Post
Mod's note: Merged threads.

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Sorry, I posted first in the wrong place. Wanted to make sure my post was in the right forum so I posted again.
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Constance
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Originally Posted by D3v1L80Y View Post
Yes it will work. Routers and modems are OS independant. The only thing that won't work is the setup discs and/or software that is included. Their tech support cannot support it, so their website simply says "no, it won't work" to discourage people with Macs from calling them and expecting support for setup.
Quite a few companies do this because their techs are only trained in Windows. It is easier and a bit more diplomatic for the company to just say "no"... rather than to go on and explain that people with other OS's like Mac or Linux and such don't get full tech support because of the limited knowledge of the tech support staff.

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Thank you. I wondered if that were not the reason behind it all.
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Constance
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Originally Posted by PowerBookG4 View Post
It appears that it will work, as long as you have the security information to let your mac know how to get into the network. If the security is given to the windows pcs with out letting the user know the encryption method or the key then you will not be able to get your mac on to the network unless you figure out what that information is from the pc. I would say it is very likely you can get it up and running, but you will have to set up the mac, it will not just work when they come over and want to use their computer on your network.

(I got the answer for the post from the website itself just twisting it to the mac side... good luck)
Thank you. Sounds like it should work.
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